Sonia Nielsen Cipiti

• Provide positive first impressions to welcome existing, new, and potential customers.
• Listen to customer needs to identify and recommend optimal products or services.
• Answer customer questions about products and services, help locate merchandise, and promote key items.
• Rotate stock and restock shelves to maintain product availability and store appearance.
• Manage efficient cash register operations.
• Maintain calm demeanor and professionally manage issues in busy, high-stress situations.

• Took time away from professional career to raise twins with special needs and manage household.
• Made time for numerous volunteer activities, including:

Fundraising Chair; Northeast Columbus Modern Quilt Guild, Columbus, OH

• Raised funds for guild education through ticket sales and coordination of annual raffle.

Book Club Chair; Columbus New Comers, Columbus, OH

• Chaired monthly meetings and organized reading lists, summaries, and hosting rosters.

Library Assistant; Worthington Hills Elementary School, Worthington, OH

• Assisted students with locating books for projects, restocked returned books and assisted Librarian with book checkout.

Reading Coach; Worthington Hills Elementary School, Worthington, OH

• Assisted students with 504 Plan/IEP with reading/language challenges.

Book Sales Assistant; Friends of the Library, Pepper Pike, OH

• Attended meetings for upcoming sales, assisted with organization of available books for sale prior to sales, managed cash at book sales.

Vice President; Chagrin Falls Quilt Guild, Chagrin Falls, OH

• Responsible for monthly programs and annual special event and to fill in for guild president as needed.

Special Educator (in classroom); Mercer Elementary School, Shaker Heights, OH

• Developed and taught a five month class on quilts and how they were used to communicate in underground railroad during Civil War. This class was noted in Shaker Heights Magazine and quilts the children created hung in halls of Mercer Elementary School.

• Portfolio management: manage collateral, operating line and takeover audits, for Northwest and Great Lakes regions including auto, marine and RV (recreational vehicle). Report findings daily to credit management and line of business. Maintain collateral management system.
• Supervise Key Bank and vendor auditors to ensure Key Bank policies and procedures were adhered to and audit integrity maintained. Conduct performance reviews and provide vendor analyses pertaining to service level agreements.
• Assess and test process designs using data obtained through established procedures. Determine validity of process in identifying areas of concern.
• Identify dealership operation issues. Report findings and recommendations to streamline efficiencies and increase profitability to credit management and line of business.
• Project 2003/2004: identify performance issues and develop a method of measuring vendor performance to ensure service quality and expense control.

• Responsible for annual sales, training, service and standards requirements for two brands in United States and Canada
• Negotiated terms of dealer resignations.
• Managed repurchase of corporate inventory that had significant effect on company's bottom line.
• Responsible for manufacturer and sales representative licensing (all states).
• Provided market research to develop Sterling and Western Star Trucks' distribution channel.
• Worked with internal and external legal counsel regarding contract terminations for Sterling and Western Star dealers.

Manager, Sales & Marketing

• Developed and executed national marketing plan for newly launched brand that included advertising, signage, trade shows, sales training, conferences and associations.
• Identified and executed unique marketing opportunities to elevate brand awareness.
• Managed marketing budget of $1 million.
• Awarded 3rd place for best large space display at Truxpo 1998 (Vancouver).
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.