Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Sonia Older

Sonia Older

Roanoke,VA

Summary

Accomplished leader and organizational problem-solver with advanced supervisory, team building and client relationship skills. Experience stepping into roles and quickly making positive changes to drive company success. Decisive planner with excellent communication and problem-solving abilities.

Overview

12
12
years of professional experience

Work History

E-Commerce Sales Manager

Parks Automotive - Acura, Audi, BMW
Roanoke, VA
12.2022 - Current
  • Successfully implemented follow-up strategies resulting in 24% increase in client engagement and online sales growth of 13+%
  • Directed the development of e-commerce sales initiatives and strategies to maximize customer satisfaction, retention and profitability
  • Generated daily, weekly, monthly reports outlining key performance indicators such as call volume, conversion rate, and average sale amount
  • Provided training sessions for new sales associates on product knowledge, sales techniques, and customer service skills

Sales Manager

Magic City Auto Group - Chrysler Dodge Jeep Ram
Roanoke, VA
09.2020 - 10.2021
  • Achieved 30% year-over-year growth and brand development by expanding the market and increasing sales
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives
  • Performed sales consultations and educated clients on products and services
  • Researched and communicated competitive activity to influence marketing plans and sales tactics
  • Leveraged CRM database to drive customer contacts, appointments, and sales

Sales Manager

Berglund Automotive - Jaguar Land Rover, Mercedes
Roanoke, VA
02.2017 - 09.2020
  • Hired and motivated team members, working closely with salespeople and customers to negotiate and close deals
  • Reviewed inventory data to make adjustments, evaluate forecasts and meet demands
  • Utilized expert negotiation, closing and marketing skills while ensuring dynamic customer response and follow-up
  • Reviewed KPIs daily and implemented critical adjustments to increase performance for each metric
  • Established customer-centric focus throughout dealership culture to build loyalty and retention

Sales Manager/Sales Advisor

Capital Luxury Cars - Jaguar Land Rover
Albany, NY
10.2012 - 03.2017
  • Surpassed sales targets monthly, generating $1mil+ in sales each year
  • Maintained professional network of potential clients and business opportunities
  • Analyzed business and sales targets using critical problem-solving skills
  • Developed successful strategies and goals to penetrate new territories by assessing competitor offerings and approaches
  • Analyzed competitors' successes and failures, evaluating impact on market

Education

Business Administration And Management

SUNY Adirondack
Queensbury, NY
05.2003

Skills

  • Analytical Skills
  • Interpersonal Relations
  • Excellent Communication
  • Organizational Skills
  • CRM Platforms
  • Sales Forecasts
  • Competitive Analysis
  • CRM Software
  • Customer Retention Strategies
  • Training and Onboarding
  • Customer Needs Assessment
  • Negotiation Management
  • Customer Relationship Management
  • Team Development
  • Sales Tracking
  • Revenue Forecasting
  • Sales Reporting
  • Vendor Management
  • Client Relationship Management
  • Strategic account development
  • Profit and revenue-generating strategies
  • Market research, forecasting, and analysis
  • Customer Trend Analysis
  • Negotiation Tactics

References

References available upon request.

Timeline

E-Commerce Sales Manager

Parks Automotive - Acura, Audi, BMW
12.2022 - Current

Sales Manager

Magic City Auto Group - Chrysler Dodge Jeep Ram
09.2020 - 10.2021

Sales Manager

Berglund Automotive - Jaguar Land Rover, Mercedes
02.2017 - 09.2020

Sales Manager/Sales Advisor

Capital Luxury Cars - Jaguar Land Rover
10.2012 - 03.2017

Business Administration And Management

SUNY Adirondack

Similar Profiles

CREATE PROFILE
Sonia Older