Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sonia Ortiz

Hayward,CA

Summary


Diligent Medical Assistant with solid background in managing front desk operations and ensuring smooth daily workflow. Proven ability to handle high-volume environments and effectively address guest inquiries and concerns. Demonstrated excellent communication and organizational skills to enhance guest experiences and support team objectives.

Overview

4
4
years of professional experience

Work History

Front Desk Receptionist

City Sports Club
01.2016 - 01.2020
  • Handles member check-ins, processes payments, schedules classes, and manages phone inquiries.
  • Coordinates and schedules personal training sessions, facility tours, and group classes.
  • Manages point-of-sale transactions for memberships, retail products, and services.
  • Maintains and updates member accounts in fitness management software, including membership status and billing details.
  • Navigates online computer software for member check-ins and account management, and uses standard office applications.
  • Ensures accurate membership records and payment processing, and enforces gym policies and rules.
  • Addresses member complaints, resolves billing inquiries, and handles front desk challenges calmly.

Education

Associate of Science - Medical Assistant

Chabot College
Hayward, CA
05-2026

Skills

  • Clinical: Vital Signs, Phlebotomy, EKG, Injections, Laboratory Procedures, Wound Care, Specimen Collection, Infection Control
  • Administrative: Electronic Health Records (EHR), Appointment Scheduling, Insurance Verification, Medical Billing and Coding, HIPAA Compliance
  • Interpersonal: Patient Communication, Empathy, Team Collaboration, Attention to Detail, Time Management, Multitasking

Languages

Spanish
Native or Bilingual

Timeline

Front Desk Receptionist

City Sports Club
01.2016 - 01.2020

Associate of Science - Medical Assistant

Chabot College

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