Sonia Osorio
Portland,OR
Summary
Bilingual investigator with experience conducting complex investigations, witness interviews, and evidence documentation. Skilled in gathering information through recorded statements, field investigations, surveillance observations, and records analysis to support legal case evaluation. Experienced collaborating with attorneys and preparing detailed investigative reports. Fluent in Spanish and experienced interviewing individuals from diverse cultural and socioeconomic backgrounds.
Overview
2027
2027
years of professional experience
Work History
Investigator
SAIF Corporation
Lake Oswego, USA
12.2021 - Current
- Conduct investigative interviews and recorded statements with injured workers, witnesses, and employers in English and Spanish.
- Conduct surveillance observations and activity checks to document claimant behavior and verify reported limitations.
- Review medical records, employment records, and investigative documentation to identify relevant case facts.
- Prepared comprehensive investigative reports that synthesized interviews and findings to support legal decision-making.
- Perform field investigations including site visits and scene documentation.
- Coordinate with attorneys and claims professionals regarding investigative findings.
- Attend administrative hearings when requested and assist in presenting investigative findings.
- Manage multiple investigations concurrently while ensuring adherence to strict documentation standards for thorough case integrity.
- Establish rapport with individuals from diverse backgrounds to obtain accurate and detailed witness statements.
Multi Line Representative - Special Lines
Progressive Insurance
Tigard, USA
11.2019 - 12.2021
- Investigated vehicle and property damage claims to assess liability and ensure fair resolution.
- Conducted interviews with customers, police officers, agents, and witnesses to gather comprehensive information for claims assessment.
- Reviewed documentation and evidence to verify alignment with reported incidents, enhancing accuracy of claims evaluations.
- Maintained detailed claim files and investigative documentation.
Dental Case Management Coordinator
Moda Health
Portland, Oregon
02.2019 - 11.2019
- Coordinated case management services for diverse member populations.
- Collaborated with healthcare providers to develop individualized care plans.
- Monitored member health outcomes and provided ongoing support.
- Facilitated communication between members and medical staff effectively.
- Educated members on available health resources and services.
- Reviewed case files to ensure compliance with policies and regulations.
- Assisted in training new staff on case management procedures.
Specialty Referral Coordinator
Willamette Dental Group
Beaverton, Oregon
09.2017 - 02.2019
- Reviewed insurance benefits and eligibility for dental procedures.
- Collaborated with dental providers to ensure accurate referral processing.
- Maintained patient records and updated referral documentation in system.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Adhered to HIPAA regulations when handling confidential patient information.
Front Office Manager
Kids Dental Home
Los Angeles, California
2016 - 2017
- Managed front office operations to ensure smooth patient flow.
- Coordinated appointment scheduling for dental services and consultations.
- Trained and supervised front desk staff in customer service protocols.
Human Resources Team Member
Target
West Hollywood, California
2014 - 2016
- Assisted in onboarding new team members and facilitating training sessions.
- Managed employee records and ensured data accuracy in HR systems.
- Supported recruitment efforts by screening resumes and scheduling interviews.
- Collaborated with various departments to ensure compliance with HR policies.
- Maintained confidentiality while processing sensitive employee information securely.
Education
High School Diploma -
Libra Academy
Huntington Park, CADental Assisting Program -
UEI College
Los Angeles, CABusiness Administration Coursework -
East Los Angeles College
Los Angeles, CASkills
- Investigative interviewing
- Field investigations
- Surveillance activities
- Evidence documentation
- Report writing
- Legal case support
- Legal compliance
- Accurint investigative databases
- Time management
- Background checks
- Investigative photography
- Witness interviewing
- Case documentation
- Records analysis
- Bilingual English-Spanish
Languages
English
Full Professional
Spanish
Native/ Bilingual
Affiliations
Co-Chair – Investigations Seminar 2026
Co-leading the planning and coordination of the 2026 Investigations Seminar for investigators across the organization.
Collaborating with investigators, attorneys, and leadership to develop training sessions focused on investigative practices, field work, and legal considerations.
Assisting with agenda development, speaker coordination, and seminar logistics.
Co-leading the planning and coordination of the 2026 Investigations Seminar for investigators across the organization.
Collaborating with investigators, attorneys, and leadership to develop training sessions focused on investigative practices, field work, and legal considerations.
Assisting with agenda development, speaker coordination, and seminar logistics.
Timeline
Investigator
SAIF Corporation
12.2021 - Current
Multi Line Representative - Special Lines
Progressive Insurance
11.2019 - 12.2021
Dental Case Management Coordinator
Moda Health
02.2019 - 11.2019
Specialty Referral Coordinator
Willamette Dental Group
09.2017 - 02.2019
Front Office Manager
Kids Dental Home
2016 - 2017
Human Resources Team Member
Target
2014 - 2016
High School Diploma -
Libra Academy
Dental Assisting Program -
UEI College
Business Administration Coursework -
East Los Angeles College