Sonia Paez
Pasco,WA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
24
24
years of professional experience
Work History
Office Manager/Medical Biller/Medical Records Clerk
Back to Basics Chiropractic
02.2009 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered.
- Kept all patient information secure and confidential.
- Provided exceptional customer service in handling billing inquiries, resolving disputes promptly and professionally.
- Followed up with appropriate parties to obtain prompt payments.
- Maintained accurate client records, ensuring proper billing and payment tracking.
- Responded to customer concerns and questions on daily basis.
- Maintained accurate records of customer payments.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Handled account payments and provided information regarding outstanding balances.
- Kept vendor files accurate and up-to-date to expedite payment processing.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Audited and corrected billing and posting documents for accuracy.
- Utilized various software programs to process customer payments.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Printed and photocopied documents to provide patients with copies of medical records.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Reviewed charts and flagged incomplete or inaccurate information.
- Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Assisted in training new staff on medical record processing and filing procedures.
Biller
Columbia Shores Comprehensive Obstetrics And Gynecology
03.2007 - 01.2009
- Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered.
- Kept all patient information secure and confidential.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Determined proper codes for medical records and patient services.
- Provided exceptional customer service in handling billing inquiries, resolving disputes promptly and professionally.
- Enhanced team productivity by providing training on new billing software and processes.
- Ensured compliance with relevant regulations and industry standards throughout all aspects of the billing process.
- Maintained accurate records of customer payments.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Handled account payments and provided information regarding outstanding balances.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Reconciled accounts receivable to general ledger.
Biller
Tri Cities Obstetrics and Gynecology
02.2005 - 01.2007
- Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered.
- Kept all patient information secure and confidential.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Determined proper codes for medical records and patient services.
- Provided exceptional customer service in handling billing inquiries, resolving disputes promptly and professionally.
- Enhanced team productivity by providing training on new billing software and processes.
- Ensured compliance with relevant regulations and industry standards throughout all aspects of the billing process.
- Maintained accurate records of customer payments.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Handled account payments and provided information regarding outstanding balances.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Reconciled accounts receivable to general ledger.
Receptionist
Northwest Practice Management/KGH
02.2001 - 01.2005
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Handled assignments independently with good judgement and critical thinking skills.
Education
High School Diploma -
Grandview High School
Grandview, WA06-1983
Skills
- Office administration
- Clear oral/written communication
- Billing
- Payroll preparation
- Clerical support
- Credit and collections
- Mail handling
- Employee supervision
- Supply management
- Documentation and control
- Technical support
- Banking operations
- Vendor engagement
- MS office
- Professional and courteous
- Team leadership
- Hiring and training
- Onboarding and orientation
Languages
Spanish
Professional Working
Interests
- Gardening
- Watching Movies and TV Shows
- Outdoor Recreation
- DIY and Home Improvement
- Music
- Participating in cooking contests and challenges to showcase culinary skills and creativity
- Baking
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Cooking
- Reading
- I like working with my hands and fixing things
- Dancing
- I like trying new recipes and food trends
- Camping
Timeline
Office Manager/Medical Biller/Medical Records Clerk
Back to Basics Chiropractic
02.2009 - Current
Biller
Columbia Shores Comprehensive Obstetrics And Gynecology
03.2007 - 01.2009
Biller
Tri Cities Obstetrics and Gynecology
02.2005 - 01.2007
Receptionist
Northwest Practice Management/KGH
02.2001 - 01.2005
High School Diploma -
Grandview High School
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