Sonia Parker
Dayton
Summary
Experienced Youth Advocate focused on helping young people to reach their potential. Skilled in developing creative programs and activities for children, providing guidance and mentoring, and leading volunteer teams.
Knowledgeable driving positive outcomes for youth through advocacy and support. Proven track record in developing and implementing programs that enhance well-being of young individuals. Demonstrated ability in effective communication and problem-solving.
Experienced with youth mentorship, conflict resolution, and program management. Utilizes strong communication and interpersonal skills to connect with and support young people. Track record of creating positive, supportive environments that promote youth development.
Professional advocate skilled in youth development and support. Proven ability to drive positive outcomes through collaboration and adaptability. Strong background in conflict resolution, mentoring, and program management. Effective communicator valued for reliability and results-driven approach.
Overview
11
11
years of professional experience
Work History
Youth Advocate
YAP Youth Advocate Program
07.2024 - 09.2025
- Educate youth on healthy relationship, social justice, and civic engagement. Advocate for youth rights and needs in a variety of settings. Facilitated individual and group counseling sessions support youth in achieving personal growth and self-awareness. Monitored and managed various youth-oriented support programs and services. Teaching the youth better life skills, and assisting with social development.
- Facilitated client assessments to determine service eligibility and needs.
- Coordinated support services for families, ensuring comprehensive resource access.
- Developed individualized care plans based on client evaluations and agency guidelines.
- Implemented process improvements that streamlined service delivery and increased efficiency.
- Collaborated with multidisciplinary teams to address complex family situations holistically.
- Conducted training sessions for new staff on policies and best practices in human services.
Human Service Technician
DFPS Department of Family and Protective Service
04.2024 - 08.2024
- Transporting youth of all ages to placement and visited. Clerical duties, copying, typing, answering the phone and faxing. Impact and picking up Police reports for Case workers and Helping with crisis situations in other units.
- Developed standard operating procedures to improve workflow consistency and accuracy.
- Analyzed operational data to identify areas for process improvement and cost reduction.
- Increased project efficiency by streamlining communication channels and implementing time-saving tools.
- Established open-door policy promoting transparency amongst team members enhancing overall morale.
Department of Family Protection Overseer
Smart Sense Enterprise
10.2022 - 08.2024
- I work closely with the case worker to provide supervision of children without placement. I assist with monitoring children and ensuring their needs and met during their stay, including: safety, food, hygiene, education and recreational activities.
- Collaborated with clinical staff to streamline communication regarding patient needs and appointments.
- Trained new representatives on systems and procedures, fostering a knowledgeable team environment.
- Implemented process improvements to enhance accuracy in data entry for patient records.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
Patient Access Representative
Creighton University Medical Center
02.2015 - 08.2022
- Facilitated patient check-in processes, ensuring accurate collection of personal and insurance information.
- Coordinated appointment scheduling, optimizing clinic workflow and reducing patient wait times.
- Assisted patients in navigating healthcare services, enhancing overall patient satisfaction and experience.
- Processed insurance verifications efficiently, maintaining compliance with policies and procedures.
Education
High School Diploma -
Houston Community College
Houston, TX03-2009
Bachelor of Science - Social Work
Grambling State University
Grambling, LA05-2013
Skills
- Youth guidance
- Youth engagement
- Behavioral support
- Relationship building
- Community resources
- Nonviolent communication
- Data collection
- Youth advocacy
- Resource navigation
- Mentoring
- Problem analysis
- Empathy development
- Program planning
- Conflict mediation
- Resilience building
- Youth supervision
- Special needs
- Conflict de-escalation
- Social skill development
- Behavioral interventions
- Emotional support
Training
Child Abuse, Child Health, Abuse or Neglect of a Child CPR & First Aid, Impact, Human Trafficking, Suicide Prevention Trauma Informed Care, Medical consent, Clerical, Telephone inquiries, Filing, Typing, Faxing and Copying, Supervise Children, Runaway Prevention
Timeline
Youth Advocate
YAP Youth Advocate Program
07.2024 - 09.2025
Human Service Technician
DFPS Department of Family and Protective Service
04.2024 - 08.2024
Department of Family Protection Overseer
Smart Sense Enterprise
10.2022 - 08.2024
Patient Access Representative
Creighton University Medical Center
02.2015 - 08.2022
High School Diploma -
Houston Community College
Bachelor of Science - Social Work
Grambling State University
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