Summary
Overview
Work History
Education
Skills
Accomplishments
Community Service
Timeline
Generic

Sonia Patron

Manteca,CA

Summary

Energetic team player with experience collaborating with multiple groups. Dependable, equipped for fast-paced work and flexible to changing daily needs. Meets needs with attention to detail and hardworking approach. Seeks out opportunities to go beyond the basics and positively impact team.

Overview

32
32
years of professional experience

Work History

P2 Manager

TAK Communications CA
11.2021 - Current
  • Manage three teams - Admin, Billing and Permitting
  • Researched and developed resources to create timely and efficient workflow
  • Coordinated office workflow and monitored task completion to evaluate quality and performance
  • Managed employee performance through disciplining, coaching and counseling
  • Improved employee skills and increased team value with new training opportunities and empowering leadership
  • Create reporting from multiple databases using Excel
  • Review and ensure all billing is accounted for and submitted each week
  • Work with Main office on weekly billing discrepancies
  • Work with Comcast NPMs and TAK Specialist to ensure all P2 Task are not past due
  • Hold weekly calls with in-house specialists to ensure we hit targeted numbers each week
  • Monitoring all tasks are accepted within its SLA
  • Provide support to Permitting department with Jurisdictions.
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.

Construction Project Manager/Coordinator/Dispatch/Scheduler/Business Support

Comcast Cable
07.2000 - 10.2021
  • Reviewed over 100 project status weekly with business partners and applied necessary changes for timely completion
  • Ensured all tasks were on track
  • Review all billing to ensure jobs tracked as estimated
  • Liaison between sales and business partners to communicate customer needs and project status
  • Weekly calls with permitting department to ensure permits are on track
  • Weekly calls with CPMs to ensure all ROE's were on track, in progress or needed more information from the field
  • Scheduled walkouts with customers for Specialist walk outs
  • Dispatching and Routing jobs.
  • Managed commercial construction projects by working effectively with general contractors, subcontractors, engineers and architects.
  • Held construction progress and regular status meetings with project team.
  • Communicated daily with vendors to keep project fully operational.

Assistant Store Manager

Wal-Mart Store
09.1992 - 06.2000
  • Completed daily opening, closing and administrative tasks for smooth business operations
  • Addressed customer service issues with detailed and timely responses to escalated complaints
  • Evaluated employee skills, built staff teams and executed performance reviews
  • Established customer relationships to generate more business, maintain store profitability and expand brand loyalty
  • Analyzed store reports to evaluate performance, increase sales, and reduce controllable expenses
  • Conducted routine audits and inspections to assess company productivity and cleanliness
  • Monitored store inventories and ordered new products and equipment to prevent shortages
  • Coordinated employee schedules according to availability and adjusted to cover shifts.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.

Manager

Kohne’s Video
06.1992 - 01.1993
  • Completed daily opening, closing and administrative tasks for smooth business operations
  • Resolved questions and problems affecting customers, providing timely updates
  • Called on past due video rentals.
  • Accomplished multiple tasks within established timeframes.

Education

No Degree - General Studies

Ohlone College
Fremont, CA

High School Diploma -

Washington High School
Fremont, CA

ROPC - Medical Assisting -

Skills

  • Interpersonal communication
  • Proficient in Microsoft Office - Outlook, Excel & Word
  • Time Management
  • Team Leadership
  • Cross-Functional Teamwork
  • Schedule Preparation
  • Complex Problem-Solving
  • Performance Management

Accomplishments

  • Gold Star Award - Comcast
  • Merchandiser of the Year - Wal-Mart
  • Sam Walton Team Player of the Year - Wal-Mart

Community Service

  • One Church, Connections/Discipleship Director, Meet, greet, and connect newcomers., Scheduling volunteers., Event planning., Train new leaders., Mentorship., Introduce and lead bible studies.
  • Revelation Wellness, Instructor Certificate., Lead Bible Studies.

Timeline

P2 Manager

TAK Communications CA
11.2021 - Current

Construction Project Manager/Coordinator/Dispatch/Scheduler/Business Support

Comcast Cable
07.2000 - 10.2021

Assistant Store Manager

Wal-Mart Store
09.1992 - 06.2000

Manager

Kohne’s Video
06.1992 - 01.1993

ROPC - Medical Assisting -

No Degree - General Studies

Ohlone College

High School Diploma -

Washington High School

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