Summary
Overview
Work History
Skills
Timeline
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Sonia Pena

Fontana,CA

Summary

Dynamic bilingual interpreter with extensive experience enhancing communication for non-English speakers, notably at IHSS Public Authority. Skilled in active listening and problem-solving, I have successfully improved patient outcomes through empathetic interpretation and ensured client confidentiality. Recognized for attention to detail and organizational skills, I thrive in fast-paced environments.

Overview

23
23
years of professional experience

Work History

Interperter

Self Employed Web
10.2009 - Current
  • Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
  • Maintained message content, tone, and emotion as closely as possible.
  • Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
  • Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
  • Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
  • Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.
  • Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
  • Improved patient understanding and compliance with medical instructions, through clear and empathetic interpretation at healthcare appointments.

Caregiver

IHSS Public Authority
12.2001 - 02.2010
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with self-administered medications.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
  • Facilitated smooth transitions between home care settings by coordinating services and communicating effectively with all parties involved.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Assisted with daily living activities, running errands, and household chores.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Completed regular check-ins and progress report for each client.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Scheduled daily and weekly care hours for client caseload.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.

Motor Vehicle Rep

Department of Motor Vehicles
10.2009 - 06.2020
  • Demonstrated strong attention to detail when examining identification documents presented during motor vehicle transactions, protecting against potential fraud or misrepresentation cases.
  • Assisted customers in obtaining driver''s licenses by thoroughly reviewing applications and administering appropriate tests according to state regulations.
  • Expedited the resolution of customer issues by quickly identifying problems and providing timely solutions.
  • Enhanced office productivity by maintaining organized records and ensuring accurate documentation for all motor vehicle-related matters.
  • Promoted excellent customer service standards by promptly addressing client concerns or complaints, working towards mutually beneficial resolutions whenever possible.
  • Reduced wait times for customers by effectively managing appointment schedules and optimizing service delivery during peak hours.
  • Maintained strict confidentiality regarding sensitive customer information, adhering to legal guidelines and company policies at all times.
  • Improved customer satisfaction by efficiently processing motor vehicle transactions and addressing inquiries.
  • Issued temporary permits as needed for individuals seeking limited access to operate their vehicles within specific timeframes or conditions.
  • Assisted in the implementation of new software systems for motor vehicle registration and licensing, ensuring a smooth transition with minimal disruption to daily operations.
  • Facilitated smooth registration renewals for clients through diligent verification of required documents and prompt processing of paperwork.
  • Streamlined workflow with consistent communication and collaboration among team members, resulting in a more efficient work environment.
  • Contributed to a positive work atmosphere by actively participating in staff meetings, trainings, and performance evaluations.
  • Increased accuracy of data entry by meticulously inputting information into the motor vehicle database system.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
  • Stayed up-to-date on State laws and licensing requirements to complete accurate and efficient reviews.
  • Performed routine data entry or document management.
  • Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.

Skills

  • Fluent bilingualism
  • Client support
  • Professional ethics
  • Client confidentiality
  • Interpersonal communication
  • Cross-cultural communication
  • Language fluency
  • Interpretation
  • Written document translation
  • Language proficiency
  • Excellent communication
  • Multitasking
  • Attention to detail
  • Organizational skills
  • Client service
  • Problem-solving
  • Confidential information protection
  • Active listening
  • Information interpretation

Timeline

Interperter

Self Employed Web
10.2009 - Current

Motor Vehicle Rep

Department of Motor Vehicles
10.2009 - 06.2020

Caregiver

IHSS Public Authority
12.2001 - 02.2010

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Sonia Pena