Sonia Perez

San Jose,California

Summary

Dedicated Server and Community Brand Ambassador with strong communication skills and a passion for delivering exceptional customer experiences. Proven ability to build rapport with guests, enhance service quality, and promote menu items effectively. Experienced in managing operations and providing compassionate care in diverse settings.

Overview

2026

years of professional experience

Work History

Hostess / Manager

Rib Crib California

Cupertino, CA

02.2003 - 03.2004

Greeted customers and managed host desk operations.
Seated guests promptly and assisted staff during peak hours.
Created staff schedules to ensure adequate coverage.
Managed cash handling, including server cash-outs and bank deposits.
Opened and closed the restaurant, maintaining operational efficiency.
Organized fundraisers for local schools to support community engagement.

Hospice Caregiver

Family Caregiving

Assisted with doctors' appointments, ensuring timely attendance and clear communication of medical concerns.
Provided physical care, including bathing, feeding, and cleaning, to maintain dignity and comfort.
Offered mental and emotional support, fostering a compassionate environment during challenging times.
Successfully guided family members through end-of-life transitions, demonstrating patience and empathy.
Developed skills in conflict resolution and stress management while addressing various family dynamics.

Server/Community Brand Ambassador

California Pizza Kitchen at Valley Fair

Santa Clara, CA

02.2016 - 05.2025

Took orders and served food and drinks to guests efficiently.
Built rapport with guests by being friendly and kind.
Maintained knowledge of menu items to provide informed recommendations.
Created positive dining experiences, leading to repeat customers and high tips.
Collaborated with staff to ensure smooth service and guest satisfaction.
Handled guest inquiries and feedback to enhance overall service.

Server/Bartender

Lark Creek Blue

San Jose, CA

04.2004 - 12.2015

Served guests with exceptional customer service and attention to detail.
Crafted and served signature cocktails, ensuring ingredient quality.
Prepared garnishes and ingredients for smooth cocktail production.
Achieved status as one of the highest tip earners through strong guest rapport.
Successfully promoted and sold seasonal dishes, enhancing customer experience.

Education

Medical Assisting - Family Medicine

Bryman College

09.2001

Skills

Customer service
Time management
Conflict resolution
Menu knowledge
Cocktail preparation

Cash handling
Team collaboration
Guest relations
Community engagement
Emotional support

Timeline