Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Sonia Perez-Castro

North Las Vegas,NV

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Receptionist

888 Hope And Grand
02.2020 - 12.2023
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.

Comprehensive Billing Solutions

Comprehensive Billing Solutions
11.2017 - 01.2020
  • Enhanced customer satisfaction by efficiently resolving complex issues and implementing appropriate solutions.
  • Streamlined resolution processes for quicker response times and increased customer satisfaction.
  • Collaborated with cross-functional teams to develop strategies for improving issue identification and resolution.
  • Reduced case backlog by prioritizing urgent matters and delegating tasks effectively.
  • Created comprehensive reports on resolution trends, identifying areas of improvement for future resolutions.

Office Manager

Alice's Chiropractic Wonderland
04.2015 - 11.2017
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.

Education

Associate - Business

Los Angeles Trade Technical College
Los Angeles, CA
06.2015

High School Diploma -

Garden Street Academy
Santa Barbara, CA
06.2012

Skills

  • File Management
  • Office Management
  • Data Entry
  • Scheduling
  • Clerical Support
  • Documentation And Reporting
  • Meeting Preparation
  • Time Management
  • Tech-Savvy
  • Staff Management
  • Telephone skills
  • Calendar Management

Certification

  • Ty Jones (424) 944 - 6223
  • Naomi Crowley (323) 405 - 2331
  • Curtis Rose (323) 333 - 5326
  • Michelle Quinones (347) 471 - 6966

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Receptionist

888 Hope And Grand
02.2020 - 12.2023

Comprehensive Billing Solutions

Comprehensive Billing Solutions
11.2017 - 01.2020

Office Manager

Alice's Chiropractic Wonderland
04.2015 - 11.2017

Associate - Business

Los Angeles Trade Technical College

High School Diploma -

Garden Street Academy

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Sonia Perez-Castro