Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sonia Puente

4642 Eagle Ave,CA

Summary

Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.

Overview

30
30
years of professional experience

Work History

Store Manager

Tools N More
Moreno Valley, CA
01.2017 - 01.2024
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Resolved customer complaints in a timely manner.

Manager

Denny's Restaurant
Moreno Valley, CA
09.2015 - 11.2021
  • Coached, mentored and trained team members in order to improve their job performance.
  • Established processes to ensure efficient workflow throughout the organization.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Provided leadership during times of organizational change or crisis situations.

General Manager

Cocos Bakery &Restaurant
Moreno Valley, CA
06.2010 - 09.2015
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Developed marketing strategies designed to increase brand awareness within target markets.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.

Business Owner

Taqueria Azteca
Moreno Valley, CA
03.2000 - 04.2009
  • Managed inventory levels to meet customer demand while minimizing costs.
  • Ensured compliance with all local laws and regulations related to the business operations.
  • Developed business plan to secure financial backing from investors.
  • Negotiated contracts with vendors for supplies and services.

Medical Assistant

Bristol Park Medical Group
Santa Ana, CA
05.1994 - 10.1999
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.

Education

Certified Trainer

Denny's
Moreno Valley
04-2016

Associate of Applied Science -

Santa Ana Jr. College
Santa Ana, CA
01-1990

Medical Assistant

Medical School
Santa Ana, CA
02-1989

Skills

  • Operational budgeting
  • Partnership Building
  • Budget Administration
  • Retail Inventory Management
  • Loss Prevention
  • Report Generation

Languages

Spanish
Professional

Timeline

Store Manager

Tools N More
01.2017 - 01.2024

Manager

Denny's Restaurant
09.2015 - 11.2021

General Manager

Cocos Bakery &Restaurant
06.2010 - 09.2015

Business Owner

Taqueria Azteca
03.2000 - 04.2009

Medical Assistant

Bristol Park Medical Group
05.1994 - 10.1999

Certified Trainer

Denny's

Associate of Applied Science -

Santa Ana Jr. College

Medical Assistant

Medical School

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Sonia Puente