Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

SONIA P. WARR

Memphis

Summary

To obtain a position that will utilize my proven leadership abilities, organizational skills, and communication techniques. I have a dedicated work ethic, on-the-job diligence, and an extremely high level of professionalism in working toward corporate or departmental goals.

Skilled in supporting programs, projects, and calendars of entrepreneurial-driven leaders. Recognized for maturity, loyalty, productivity, ability to handle pressure, and flexibility in making an immediate contribution to the organizational efficiency and productivity of projects.

Experienced with managing front office operations and providing administrative support. Utilizes organizational skills and effective communication to enhance office efficiency. Track record of maintaining welcoming atmosphere and delivering exceptional client service.

Professional with strong administrative skills and focus on delivering results. Possesses experience in managing front office tasks, including scheduling, communication, and customer service. Known for effective team collaboration and adaptability to changing needs. Skilled in multitasking, problem-solving, and maintaining positive workplace environment.

Overview

17
17
years of professional experience

Work History

Front Office Administrator

Memphis Germbusters
01.2020 - 04.2025
  • Responded to inquiries from callers seeking information.
  • Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
  • Increased customer satisfaction by promptly addressing inquiries and resolving issues through a proactive approach.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Assisted in the onboarding process for new employees, providing comprehensive training and guidance as needed.
  • Optimized appointment scheduling to maximize productivity while minimizing conflicts or double-bookings.
  • Maintained accurate inventory levels by regularly updating the tracking system and initiating orders when necessary.
  • Maintained electronic and paper filing systems for easy retrieval of information.

Substitute Teacher

Kelly Services
08.2018 - 03.2020
  • Excellent Human Resources skills and experience. Manage projects, tasks, programs, events, schedules, calendars, itineraries, meetings, records, and communications. Microsoft Office, Word, Excel, PowerPoint, Outlook, Spreadsheets, WordPerfect, 10-key by touch, multi-line telephones. and excellent telephone etiquette. I'm very experienced in maintaining customer satisfaction.
  • Utilized differentiated instruction techniques to accommodate diverse learning needs within the classroom effectively.
  • Collaborated with colleagues to develop interdisciplinary lesson plans, promoting a comprehensive understanding of the subject matter.
  • Organized lesson plans using teaching software for long-term interim assignments.
  • Developed students'' critical thinking skills by incorporating problem-solving exercises into lessons.
  • Supervised lunchroom and recess activities.
  • Enforced school and class rules to maintain order in classroom.
  • Monitored student behavior and administered discipline as needed.
  • Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.

Family Counselor

Stonemor
11.2016 - 07.2018
  • Excellent Human Resources skills and experience. Manage projects, tasks, programs, events, schedules, calendars, itineraries, meetings, records, and communications. Microsoft Office, Word, Excel, PowerPoint, Outlook, Spreadsheets, WordPerfect, 10-key by touch, multi-line telephones. and excellent telephone etiquette. I'm very experienced in maintaining customer satisfaction.
  • Promoted positive behavior change by encouraging self-reflection and personal growth among clients.
  • Initiated community outreach efforts, building relationships with local organizations to expand access to counseling services for families in need.
  • Established trust with clients, ensuring a safe and non-judgmental environment for open dialogue during sessions.

Owner

Tyler’s Grocery and Deli
01.2008 - 10.2016
  • Excellent Human Resources skills and experience. Manage projects, tasks, programs, events, schedules, calendars, itineraries, meetings, records, and communications. Microsoft Office, Word, Excel, Power Point, Outlook, Spreadsheets, WordPerfect, 10-key by touch, multi-line telephones. and excellent telephone etiquette. Experienced in maintaining customer satisfaction.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed day-to-day business operations.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Generated revenues yearly and effectively capitalized on industry growth.

Education

Bachelor of Professional Studies - Family and Consumer Sciences, Family Studies

University of Memphis
Memphis, TN

Associate of Applied Science - Dietetic, Nutrition

Shelby State Community College
Memphis, TN

Skills

  • Overseeing the successful ratio as it applies to retaining and dismissal of employees
  • Oversee subcontractor activities
  • Make financial decisions
  • Sourcing necessary supplies
  • Assessing daily workload, establishing priorities, and completing projects ahead of deadlines
  • Answering multi-line telephone and screening incoming calls, setting-up appointments, preparing and organizing various materials for meeting, coordinate business travel
  • Coordinating interdepartmental and external client communication
  • Interacting with all levels of professionals, providing quality representation of company products/services
  • Maintaining close attention to detail in all aspects of work
  • Submitting and recording employee’s time
  • Maintain day –to-day operations
  • Address customer concerns
  • Proficiency with virtually all PC applications in word processing
  • Scheduling appointments
  • Reception duties
  • Office supply management
  • File organization

Awards

Member of the American Humanics Management/Leadership Institute 2010, Advisory Board – Memphis City Schools, Family Consumer Science 2004-2007, University of Memphis Deans List 2001-2004, Shelby State Community College – Deans List 1997-2000, Recognition of Scholastic Achievement, Official Certificate of Leadership, President of Student Dietetic Association

Timeline

Front Office Administrator

Memphis Germbusters
01.2020 - 04.2025

Substitute Teacher

Kelly Services
08.2018 - 03.2020

Family Counselor

Stonemor
11.2016 - 07.2018

Owner

Tyler’s Grocery and Deli
01.2008 - 10.2016

Associate of Applied Science - Dietetic, Nutrition

Shelby State Community College

Bachelor of Professional Studies - Family and Consumer Sciences, Family Studies

University of Memphis

Similar Profiles

CREATE PROFILE
SONIA P. WARR