Sonia Quevedo
Lakewood,CO
Summary
I'm dedicated and responsible employee with strong interpersonal skills. Enjoy working with other in helping create a great work environment and helping managers get the most of what they are seeking at a jobsite. Recognized for my responsibility in performance and fast learning abilities.
Overview
6
6
years of professional experience
Work History
Inside Sales Representative
National Trench Safety
08.2024 - Current
- Answered customers' questions regarding products, prices, and availability.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Responds to customer inquiries, orders, and complaints via phone and email, providing information and support.
- Generates all sales operations (invoicing , contracts, pick list , packing list, returns ) documents and distribute s to respective departments.
- Advise on how to set up new account, establish customer credit and set up payment methods.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement
Dispatcher
Quicksilver Express Courier
03.2024 - 07.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Collaborated with 3-4 other fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
Key Holder
Shoe Department Encore
09.2023 - 02.2024
- Management/supervisory skills
- Retail experience
- Generated sales and performance reports to inform senior management of metrics.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Delegated tasks to oversee store opening and closing functions.
- Managed cash drawer drops and prepared daily bank deposits to secure finances.
- Reviewed backend operations to check safety, organization and preparations for restocking.
- Detail-oriented with organizational skills
Customer Service Clerk
Old Dominion Freight Line, Inc.
07.2019 - 01.2024
- Respond to customer issues via emails and answer incoming calls and place outgoing calls to customers to schedule pickups and delivery promptly and courteous.
- Enter appointments in the computer in a timely manner
- Perform general customer service by giving rate quotes, status of shipments, helping customer correctly fill out a Bill of Lading and label freight, etc.
- Provide exceptional service to internal and external customers
- As needed, may assist with general office duties such as mailing, filing and copying
- Scan documents such as Bill of Ladings, Delivery Receipts, permits and other documents into the computer system
- AS400 experience
- Ability to handle multiple request and priorities in as fast-paced environment
- Demonstrated aptitude for quickly learning new systems and processes
- Strong attention to detail
- Excellent written and verbal communication skills
- Proficiency with Microsoft Office
Education
GED -
CNM
Albuquerque, NM01.2012
Skills
- Fluent in both English and Spanish (Speaking, reading and writing)
- Task prioritization
- Problem-solving
- Product knowledge
- Call center procedures
- Relationship building
- Team training and development
- Customer service
- Cash handling
- Sales monitoring
- Data entry
- Researching
- Documentation and recordkeeping
Languages
Spanish, Bilingual or Proficient (C2)
Timeline
Inside Sales Representative
National Trench Safety
08.2024 - Current
Dispatcher
Quicksilver Express Courier
03.2024 - 07.2024
Key Holder
Shoe Department Encore
09.2023 - 02.2024
Customer Service Clerk
Old Dominion Freight Line, Inc.
07.2019 - 01.2024
GED -
CNM
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