Sonia Quiroga
Dedham,MA
Summary
Results-driven leader with proven skills in customer service and team supervision. Achieved operational efficiency through process improvements and effective inventory management.
Overview
4
4
years of professional experience
Work History
Manager De Servicio
Chipotle
Westwood, MA
06.2024 - Current
- Trained and supervised team members to enhance service quality and operational efficiency.
- Streamlined food preparation processes, ensuring consistency in meal presentation and taste.
- Managed inventory levels, reducing waste through effective stock rotation and order management.
- Implemented customer feedback initiatives to improve overall dining experience and satisfaction.
Crew Member
Chipotle
Dedham, MA
05.2023 - 05.2024
- Delivered exceptional customer service in fast-paced environment, enhancing overall guest experience.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
- Prepared and assembled food items according to company recipes and quality standards.
- Collaborated with team members to achieve daily operational goals efficiently and effectively.
Crew Member
Taco Bell
Norwood, MA
08.2022 - 05.2023
- Trained new crew members on procedures, policies, and best practices for optimal performance.
- Assisted in inventory management by restocking supplies and minimizing waste during shifts.
- Implemented process improvements to streamline food preparation and service delivery times.
- Resolved customer inquiries and concerns promptly, fostering positive relationships with patrons.
Education
Universidad Militar Nueva Granada
Bogota Colombia11-2013
Bachelor of International Business Economics -
Universidad Santo Tomas
Bucaramanga, Colombia10-2010
High School Diploma -
Escula Normal Superior Antonia Santos
Puente Nacional, Colombia12-2004
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Languages
Spanish
Full Professional
Timeline
Manager De Servicio
Chipotle
06.2024 - Current
Crew Member
Chipotle
05.2023 - 05.2024
Crew Member
Taco Bell
08.2022 - 05.2023
Universidad Militar Nueva Granada
Bachelor of International Business Economics -
Universidad Santo Tomas
High School Diploma -
Escula Normal Superior Antonia Santos