Sonia Richardson
Lewiston
Summary
Conscientious and detail-oriented nursing case management professional with exceptional assessment skills and proficiency in hospice care. Support patients and family members with evidence-based care, bereavement support, and end-of-life planning while balancing facility resources against individual needs. Manage care according to admissions and hospice certification requirements.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
18
18
years of professional experience
Work History
Care Manager
Humana
06.2021 - Current
- Developed individualized care plans to address patient needs and improve outcomes.
- Implemented quality improvement initiatives to streamline processes and enhance patient satisfaction.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Promoted patient self-management by providing education on chronic condition management and healthy lifestyle choices.
- Maintained detailed records in compliance with agency standards and regulations.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Improved patient satisfaction through effective communication and collaboration with interdisciplinary healthcare teams.
Hospice Registered Nurse Case Manager
Beacon Hospice Amedisys Company
09.2017 - 06.2021
- Maintain detailed, accurate, and fully compliant medical records including care plans and assessment notes.
- Minimized pain and discomfort with medical and non-medical interventions.
- Helped patients and families achieve peace of mind during end-of-life processes.
- Met care standards with diligent attention to patients' needs and coordination of evidence-based treatment protocols.
- Delivered comprehensive support for physical, emotional, and psychosocial needs of each patient.
- Facilitated open communication between patients and healthcare team, discussing aspects such as medications and terminal illness care to improve understanding.
Cardiac ICU Registered Nurse
Central Maine Medical Center
05.2015 - 09.2017
- Monitored vitals during procedures, assisted cardiologists, and documented clinical activities.
- Helped patients feel comfortable with tests and procedures, explaining processes and answering questions.
- Stabilized patients during emergencies, administering life-saving measures and coordinating advanced care.
- Administered medications and infusions through properly placed and cared for IVs.
- Monitored patients under observation, tracking telemetry and observing responses.
- Prevented and treated serious conditions such as sepsis and shock.
- Identified abnormal respiratory patterns and breathing sounds with regular pulmonary assessments.
- Assessed patients' pain levels and sedation requirements.
- Detected emerging issues such as fluid and electrolyte imbalances by monitoring fluid intake.
- Supported patients during emergencies, quickly identifying and delivering life-saving treatments.
Certified Nursing Assistant
Central Maine Medical Center
08.2007 - 05.2015
- Protected patients by monitoring conditions and promptly reporting problems to RNs.
- Moved patients smoothly between beds, wheelchairs, and other locations.
- Kept patients clean, dry, and properly cared for under direction of registered nurses.
- Maintained safety standards with proper handling and disposal of biomedical waste.
- Handled non-medical patient care activities, including laundry, food preparation, and room cleaning.
- Improved patient quality of life by assisting with daily living activities.
- Maximized patient comfort by keeping rooms clean and consistently meeting individual needs.
- Transported patients to treatment units, testing units, operating rooms, or other areas, using wheelchairs, stretchers, or moveable beds.
- Minimized infection risk to staff and patients, cleaning and sanitizing rooms, equipment and tools.
- Helped patients with limited mental and physical capacity handle daily living tasks such as feeding and grooming.
- Prevented bedsores, consistently turning patients every 2 hours.
Education
Associates degree - Nursing
Maine College of Health Professions
Lewiston, ME05.2015
High school diploma -
Lewiston High School
Lewiston, ME06.2003
Skills
- Case management
- Nursing assessment
- Hospice care management
- Multitasking
- Pain control
- Collaborating with other interdisciplinary team members
- Care planning
- Clinical documentation
- Medication reviews
- Patient education
- HIPAA guidelines
- Patient education and counseling
- Multidisciplinary team collaboration
- Medicare compliance
- Performance metrics
- Process improvement
Timeline
Care Manager
Humana
06.2021 - Current
Hospice Registered Nurse Case Manager
Beacon Hospice Amedisys Company
09.2017 - 06.2021
Cardiac ICU Registered Nurse
Central Maine Medical Center
05.2015 - 09.2017
Certified Nursing Assistant
Central Maine Medical Center
08.2007 - 05.2015
Associates degree - Nursing
Maine College of Health Professions
High school diploma -
Lewiston High School