Sonia E. Ricondo
San Antonio
Summary
Dynamic and highly capable professional with a keen ability to develop positive relationships that support both individuals in need and the team. Successfully implemented effective accounting systems that effortlessly track and manage even the most challenging assignments. Skilled at cultivating relationships with key community partners and adapting to the unique needs of any program. With over fifteen years of proven experience in accounting, customer service, case management, and supervision, possesses the expertise to effectively communicate and establish trust with the most vulnerable clientele.
Overview
20
20
years of professional experience
Work History
Accounts Payable Clerk
Pacific Shore Stones
06.2024 - 04.2025
- Minimized late payment fees by consistently monitoring due dates and prioritizing payments accordingly.
- Balanced accounts associated with accounts payable process.
- Processed accounts payable through SPS platform.
- Streamlined month-end closing processes, allowing for faster reporting to management on financial results.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Prepared and presented sales reports and customer profiles to upper management.
- Developed and maintained relationships with key accounts and existing customers.
Accounting Specialist
Catholic Charities, Archdiocese of San Antonio
05.2018 - 04.2024
- Responsible for maintaining Accounts Payables and all bills
- General ledger bookkeeping, bank statement reconciliation and deposits
- Maintains Accounts Payables & Receivables using Intacct as a platform
- Prepare contract invoices/billings for grant awards on monthly basis
- Review grant budgets and work with program directors of available funds
- Prepare grant reports and financial documentation
- Ensure accuracy of general ledger data
- Reconcile grant expenses to general ledger
- Conduct special analysis of grant funds and expenditures
Case Manager / Financial Specialist
Family Endeavors, Inc
05.2016 - 03.2018
- Coordinate and process financial assistance payments to third party providers for a grant funded program in excess of $1 million dollars annually
- Oversees basic office administrative and accounting functions for a team of up to 10 case management staff providing long-term financial and case management supportive services
- Provides comprehensive case management for up to 10 clients suffering from multiple complex barriers including homelessness, mental illness, criminal histories and financial hardship
- Establishes and maintains collaborative working relationship with 25 community partners; attends and participates in appropriate coalition and other community resource meetings
- Maintains appropriate budget & financial tracking, record keeping and coordination of scheduling for client interaction and fiscal requirements for the Director
- Executive assistant to the Regional Program Director coordinating travel and lodging, scheduling meetings and special VIP events with key stakeholders, & general administrative support
Administrative Assistant
Liquid Environmental Solutions
12.2014 - 05.2016
- Tracked multiple reports daily including issuing purchase orders to customers in a 10-county region in the South Central Texas Division
- Organized and submitting multiple critical reports for well water usage and waste water discharge to relevant government agencies
- Ensured appropriate invoice and billing demands were completed to guarantee timely processing and accurate corporate accounting practices were administered
- Received and issued daily assignments to technicians in the absence of the site manager
- Coordinated scheduling special requests for customers and communicating concerns to the site manager as required
Project Coordinator
Sears Holdings
04.2012 - 12.2014
- Team manager for 40 recruiting specialists that coordinated maintenance service requests for clients contacting a national regional call center
- Assign and gather projects and monitor client service requests to ensure that corporate guidelines and high standards of customer service were being provided
- Coach agents on weekly and monthly basis to provide constructive feedback for improvement
Sales Support Specialist & Senior Administrative Assistant
Sears Holdings
04.2005 - 04.2012
- Provided administrative and logistical support to a team of 19 managers and 235 recruiting agents in a national regional call center
- Monitored, tracked and reported attendance and productivity results to the management team daily, including fee-for-work service requests
- Coordinated center events and scheduled interviews for potential new hires
- Established and developed strong relationships with outside vendors and client base
- Coordinated and scheduled vendor service requests for clients contacting a national regional call center for assistance
- Communicated with and established professional relationships with clients to help fulfill service needs, including follow-up contact and customer satisfaction result reporting
- Addressed and resolved up to 75 customer service requests daily; scheduled requests and ensured client eligibility for services
Education
Mental Health First Aid - undefined
Mental Health First Aid USA
01.2017
Adult and Child CPR & First Aid - undefined
American Heart Association
01.2017
SafeTALK Suicide Alert - undefined
Living Works
01.2016
Transition to Leadership - undefined
Franklin Covey – Strengths Finder 2.0
01.2014
High School Diploma - undefined
Fox Tech High School
01.1998
Skills
- Conflict Resolution
- Brand & Public Image
- Resource Optimization
- Client Relations
- Budget Management
- Customer Service
Timeline
Accounts Payable Clerk
Pacific Shore Stones
06.2024 - 04.2025
Accounting Specialist
Catholic Charities, Archdiocese of San Antonio
05.2018 - 04.2024
Case Manager / Financial Specialist
Family Endeavors, Inc
05.2016 - 03.2018
Administrative Assistant
Liquid Environmental Solutions
12.2014 - 05.2016
Project Coordinator
Sears Holdings
04.2012 - 12.2014
Sales Support Specialist & Senior Administrative Assistant
Sears Holdings
04.2005 - 04.2012
Mental Health First Aid - undefined
Mental Health First Aid USA
Adult and Child CPR & First Aid - undefined
American Heart Association
SafeTALK Suicide Alert - undefined
Living Works
Transition to Leadership - undefined
Franklin Covey – Strengths Finder 2.0
High School Diploma - undefined
Fox Tech High School
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