Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Sonia Nayeli Rivera

San Antonio

Summary

Compassionate caregiver with extensive experience supporting family members, complemented by strong organizational and communication skills from a background in order entry. Proven ability to provide emotional support and assist with daily living activities as a Personal Care Assistant. Demonstrated success in enhancing operational efficiency by streamlining order entry processes, while maintaining accuracy under pressure. Proficient in various order management software and committed to delivering exceptional support to sales teams.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Order Entry Clerk

Mike's Floor Covering
Marble Falls
01.2021 - Current
  • I handle and process purchase orders for customers.
  • Deliver world-class customer service by answering phone calls daily, actively listening to customer needs, and processing purchases to drive customer satisfaction, and increase sales.
  • My responsibilities include data entry, customer service, tracking orders, and ensuring that customers receive the correct items.
  • I have experience with computer proficiency, filing, and telephone experience, and I am very organized.
  • I also receive orders for materials, merchandise, or services through mail, phone, fax, or other electronic means.
  • Manage order purchases by collecting orders through various channels, confirming order details, and checking stock availability to enhance customer satisfaction, and operational efficiency.
  • Collaborated with warehouse staff to prepare orders for shipment.
  • Maintained organized order files and documentation for reference.
  • Processed returns and exchanges according to company policies.
  • Communicated effectively with suppliers to ensure timely order fulfillment.

Education

Associate of Arts (AA) -

San Antonio College
San Antonio, TX
12.2022

Associate of Science (AS) -

San Antonio College
San Antonio, TX
12.2021

Skills

  • Customer service and support
  • Computer literacy
  • Attention to detail
  • Inventory management
  • Multitasking
  • Organizational skills
  • Adaptability
  • Order processing
  • Effective communication
  • Collaboration in warehousing
  • Typing proficiency
  • Teamwork orientation
  • Problem solving
  • Front desk operations
  • QuickBooks expertise

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Certification

  • Adult, Child and Baby First Aid/CPR/AED

Timeline

Order Entry Clerk

Mike's Floor Covering
01.2021 - Current

Associate of Arts (AA) -

San Antonio College

Associate of Science (AS) -

San Antonio College

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