Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

SONIA ROJAS

Pompano Beach,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

17
17
years of professional experience

Work History

PROPERTY DIRECTOR

The Altman Companies - Lease-up ALTRA MIRAMAR
01.2021 - 06.2022
  • Generate revenue for new construction community and handle resident relations
  • Opened community in mid-December 2021, by May 2022, leased percentage 86% and occupied 67%. Property sold in June of 2022.
  • Maintaining of community appearance and ensuring repairs are noted and completed on a timely basis by conducting regular community inspections and tours
  • Demonstrating exceptional customer service skills at all times to ensure online reputation is above industry standards
  • Utilizing of marketing strategies to secure traffic (competitive rental rates, promotions, locators, etc.)
  • Ensuring leasing staff techniques are effective in obtaining closure
  • Ensuring that deposits, rental payments and late/check charges are collected on timely basis
  • Address resident complaints, concerns, and requests in a timely manner to ensure resident satisfaction.

COMMUNITY MANAGER

Northland Investment Corporation - VIA LUGANO
01.2019 - 01.2021
  • Successfully managed the financial operation of the community based on budget and income projections
  • Completed weekly, monthly and quarterly reviews of operating financials, inclusive of variance reporting and annual business planning
  • Strategically implemented changes to increase income, decrease expense and grow NOI (meeting each quarter of 2020)
  • Successfully ensured collection of all income at the highest potential
  • Completion of all payables through Nexus
  • Ensured all staff were successfully in compliance with all state and local laws, including Fair Housing and Landlord/Tenant regulation, while monitoring the progress and status of employee training and certification
  • Oversaw resident retention capture rate at highest potential
  • Strong market knowledge and competitive pricing
  • Planned and initiated all resident events and functions
  • Managed all maintenance processes, inclusive of all turns and renovations
  • Executed and managed all capital projects
  • Managed all property safety inspections
  • Instituted and oversaw 100% resident satisfaction levels
  • Hired, trained and mentored all onsite staff
  • Reinforced ethics, company values, and culture, in all community operations.

CAM LICENSE

National Apartment Association, FL
01.2011 - 01.2020

BUSINESS MANAGER

5/Ten Management -THE STRATFORD
01.2017 - 01.2019
  • Successful completion of monthly owner's reports
  • Managed the financial operation of the community based on budget and income projections
  • Completed weekly, monthly and quarterly reviews of operating financials inclusive of variance reporting and annual business planning
  • Strategically implemented changes to increase income, decrease expense and grow NOI
  • Ensured collection of all income successfully at the highest potential
  • Completion of all payables through Nexus
  • Ensured all staff were successfully in compliance with all state and local laws, including Fair Housing and Landlord/Tenant regulation, while monitoring the progress and status of employee training and certification
  • Oversaw resident retention capture rate at highest potential
  • Managed market knowledge and competitive pricing
  • Planned and initiated all resident events and functions
  • Managed all maintenance processes, inclusive of all turns and renovations
  • Executed and managed all capital projects
  • Manage all property safety inspections
  • Successfully completed all annual property audits
  • Instituted and oversaw 100% resident satisfaction levels
  • Hired, trained, and mentored all onsite staff
  • Reinforced ethics, company values, and culture, in all property operations.

COMMUNITY MANAGER

Scully Company - CRYSTAL PALMS
01.2010 - 01.2017
  • Successfully managed the financial operation of the community based on budget and income projections
  • Completed weekly, monthly and quarterly reviews of operating financials, inclusive of variance reporting and annual business planning
  • Strategically implemented changes to increase income, decrease expense and grow NOI (meeting each quarter of 2020)
  • Successfully ensured collection of all income at the highest potential
  • Completion of all payables through Nexus
  • Ensured all staff were successfully in compliance with all state and local laws, including Fair Housing and Landlord/Tenant regulation, while monitoring the progress and status of employee training and certification
  • Oversaw resident retention capture rate at highest potential
  • Strong market knowledge and competitive pricing
  • Planned and initiated all resident events and functions
  • Managed all maintenance processes, inclusive of all turns and renovations
  • Executed and managed all capital projects
  • Managed all property safety inspections
  • Instituted and oversaw 100% resident satisfaction levels
  • Hired, trained and mentored all onsite staff
  • Reinforced ethics, company values, and culture, in all community operations
  • Assisted with the community processes of refinancing
  • Was Assistant Manager and Community Manager for entire time in position.

ASSISTANT COMMUNITY MANAGER

Scully Company-CRYSTAL PALMS
01.2007 - 01.2010
  • Supported the Property Manager in all operations of the community, consisting of rent collection, retention, leasing, and maintenance operations
  • Managed all the community collections, and late/legal notices
  • Executed all leases and renewals
  • Maintained zero delinquency by the 10th of every month consistently
  • Lease and renewal auditing
  • Assisted in executing and overseeing resident retention capture rate at highest potential
  • Managed market knowledge and competitive pricing- completion of all market surveys
  • Planned and initiated all resident events and functions
  • Oversaw property safety inspections
  • Oversaw completion of all annual community audits
  • Instituted and oversaw 100% resident satisfaction levels
  • Trained and mentored all onsite lease staff
  • Reinforced ethics, company value and culture.

Property Director

ALTIS LITTLE HAVANA
06.2022 - Current

Lease-up community began June 2022 and reached stabilization by mid-December.

  • Generate revenue for new construction community and handle resident relations
  • Opened community in mid-April 2022, by December 2022, leased percentage 98%, reached stabilization.
  • Maintaining of community appearance and ensuring repairs are noted and completed on a timely basis by conducting regular community inspections and tours
  • Demonstrating exceptional customer service skills at all times to ensure online reputation is above industry standards
  • Utilizing of marketing strategies to secure traffic (competitive rental rates, promotions, locators, etc.)
  • Ensuring leasing staff techniques are effective in obtaining closure
  • Ensuring that deposits, rental payments and late/check charges are collected on timely basis
  • Address resident complaints, concerns, and requests in a timely manner to ensure resident satisfaction.

Property Manager

Asset Living
01.2023 - 06.2023
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Managed multi-site properties simultaneously a total of 608 units, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.

Property Manager

Altman Companies & RAM Partners, LLC
06.2023 - Current
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Introduced prospective tenants to types of units available and performed tours of premises.

Education

CAM

NAA
09.2011

Skills

  • Strategic Planning
  • Verbal and written communication
  • People Management
  • Operations Management
  • Team Management
  • Creativity and Innovation
  • Project Management

Languages

Spanish
Full Professional

Timeline

Property Manager

Altman Companies & RAM Partners, LLC
06.2023 - Current

Property Manager

Asset Living
01.2023 - 06.2023

Property Director

ALTIS LITTLE HAVANA
06.2022 - Current

PROPERTY DIRECTOR

The Altman Companies - Lease-up ALTRA MIRAMAR
01.2021 - 06.2022

COMMUNITY MANAGER

Northland Investment Corporation - VIA LUGANO
01.2019 - 01.2021

BUSINESS MANAGER

5/Ten Management -THE STRATFORD
01.2017 - 01.2019

CAM LICENSE

National Apartment Association, FL
01.2011 - 01.2020

COMMUNITY MANAGER

Scully Company - CRYSTAL PALMS
01.2010 - 01.2017

ASSISTANT COMMUNITY MANAGER

Scully Company-CRYSTAL PALMS
01.2007 - 01.2010

CAM

NAA
SONIA ROJAS