Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
PROPERTY DIRECTOR
The Altman Companies - Lease-up ALTRA MIRAMAR
01.2021 - 06.2022
Generate revenue for new construction community and handle resident relations
Opened community in mid-December 2021, by May 2022, leased percentage 86% and occupied 67%. Property sold in June of 2022.
Maintaining of community appearance and ensuring repairs are noted and completed on a timely basis by conducting regular community inspections and tours
Demonstrating exceptional customer service skills at all times to ensure online reputation is above industry standards
Utilizing of marketing strategies to secure traffic (competitive rental rates, promotions, locators, etc.)
Ensuring leasing staff techniques are effective in obtaining closure
Ensuring that deposits, rental payments and late/check charges are collected on timely basis
Address resident complaints, concerns, and requests in a timely manner to ensure resident satisfaction.
COMMUNITY MANAGER
Northland Investment Corporation - VIA LUGANO
01.2019 - 01.2021
Successfully managed the financial operation of the community based on budget and income projections
Completed weekly, monthly and quarterly reviews of operating financials, inclusive of variance reporting and annual business planning
Strategically implemented changes to increase income, decrease expense and grow NOI (meeting each quarter of 2020)
Successfully ensured collection of all income at the highest potential
Completion of all payables through Nexus
Ensured all staff were successfully in compliance with all state and local laws, including Fair Housing and Landlord/Tenant regulation, while monitoring the progress and status of employee training and certification
Oversaw resident retention capture rate at highest potential
Strong market knowledge and competitive pricing
Planned and initiated all resident events and functions
Managed all maintenance processes, inclusive of all turns and renovations
Executed and managed all capital projects
Managed all property safety inspections
Instituted and oversaw 100% resident satisfaction levels
Hired, trained and mentored all onsite staff
Reinforced ethics, company values, and culture, in all community operations.
CAM LICENSE
National Apartment Association, FL
01.2011 - 01.2020
BUSINESS MANAGER
5/Ten Management -THE STRATFORD
01.2017 - 01.2019
Successful completion of monthly owner's reports
Managed the financial operation of the community based on budget and income projections
Completed weekly, monthly and quarterly reviews of operating financials inclusive of variance reporting and annual business planning
Strategically implemented changes to increase income, decrease expense and grow NOI
Ensured collection of all income successfully at the highest potential
Completion of all payables through Nexus
Ensured all staff were successfully in compliance with all state and local laws, including Fair Housing and Landlord/Tenant regulation, while monitoring the progress and status of employee training and certification
Oversaw resident retention capture rate at highest potential
Managed market knowledge and competitive pricing
Planned and initiated all resident events and functions
Managed all maintenance processes, inclusive of all turns and renovations
Executed and managed all capital projects
Manage all property safety inspections
Successfully completed all annual property audits
Instituted and oversaw 100% resident satisfaction levels
Hired, trained, and mentored all onsite staff
Reinforced ethics, company values, and culture, in all property operations.
COMMUNITY MANAGER
Scully Company - CRYSTAL PALMS
01.2010 - 01.2017
Successfully managed the financial operation of the community based on budget and income projections
Completed weekly, monthly and quarterly reviews of operating financials, inclusive of variance reporting and annual business planning
Strategically implemented changes to increase income, decrease expense and grow NOI (meeting each quarter of 2020)
Successfully ensured collection of all income at the highest potential
Completion of all payables through Nexus
Ensured all staff were successfully in compliance with all state and local laws, including Fair Housing and Landlord/Tenant regulation, while monitoring the progress and status of employee training and certification
Oversaw resident retention capture rate at highest potential
Strong market knowledge and competitive pricing
Planned and initiated all resident events and functions
Managed all maintenance processes, inclusive of all turns and renovations
Executed and managed all capital projects
Managed all property safety inspections
Instituted and oversaw 100% resident satisfaction levels
Hired, trained and mentored all onsite staff
Reinforced ethics, company values, and culture, in all community operations
Assisted with the community processes of refinancing
Was Assistant Manager and Community Manager for entire time in position.
ASSISTANT COMMUNITY MANAGER
Scully Company-CRYSTAL PALMS
01.2007 - 01.2010
Supported the Property Manager in all operations of the community, consisting of rent collection, retention, leasing, and maintenance operations
Managed all the community collections, and late/legal notices
Executed all leases and renewals
Maintained zero delinquency by the 10th of every month consistently
Lease and renewal auditing
Assisted in executing and overseeing resident retention capture rate at highest potential
Managed market knowledge and competitive pricing- completion of all market surveys
Planned and initiated all resident events and functions
Oversaw property safety inspections
Oversaw completion of all annual community audits
Instituted and oversaw 100% resident satisfaction levels
Trained and mentored all onsite lease staff
Reinforced ethics, company value and culture.
Property Director
ALTIS LITTLE HAVANA
06.2022 - Current
Lease-up community began June 2022 and reached stabilization by mid-December.
Generate revenue for new construction community and handle resident relations
Opened community in mid-April 2022, by December 2022, leased percentage 98%, reached stabilization.
Maintaining of community appearance and ensuring repairs are noted and completed on a timely basis by conducting regular community inspections and tours
Demonstrating exceptional customer service skills at all times to ensure online reputation is above industry standards
Utilizing of marketing strategies to secure traffic (competitive rental rates, promotions, locators, etc.)
Ensuring leasing staff techniques are effective in obtaining closure
Ensuring that deposits, rental payments and late/check charges are collected on timely basis
Address resident complaints, concerns, and requests in a timely manner to ensure resident satisfaction.
Property Manager
Asset Living
01.2023 - 06.2023
Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
Completed final move-out walk-throughs with tenants to identify required repairs.
Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
Followed up on delinquent tenants and coordinated collection procedures.
Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Managed multi-site properties simultaneously a total of 608 units, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
Introduced prospective tenants to types of units available and performed tours of premises.
Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
Property Manager
Altman Companies & RAM Partners, LLC
06.2023 - Current
Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
Completed final move-out walk-throughs with tenants to identify required repairs.
Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
Followed up on delinquent tenants and coordinated collection procedures.
Introduced prospective tenants to types of units available and performed tours of premises.
Education
CAM
NAA
09.2011
Skills
Strategic Planning
Verbal and written communication
People Management
Operations Management
Team Management
Creativity and Innovation
Project Management
Languages
Spanish
Full Professional
Timeline
Property Manager
Altman Companies & RAM Partners, LLC
06.2023 - Current
Property Manager
Asset Living
01.2023 - 06.2023
Property Director
ALTIS LITTLE HAVANA
06.2022 - Current
PROPERTY DIRECTOR
The Altman Companies - Lease-up ALTRA MIRAMAR
01.2021 - 06.2022
COMMUNITY MANAGER
Northland Investment Corporation - VIA LUGANO
01.2019 - 01.2021
BUSINESS MANAGER
5/Ten Management -THE STRATFORD
01.2017 - 01.2019
CAM LICENSE
National Apartment Association, FL
01.2011 - 01.2020
COMMUNITY MANAGER
Scully Company - CRYSTAL PALMS
01.2010 - 01.2017
ASSISTANT COMMUNITY MANAGER
Scully Company-CRYSTAL PALMS
01.2007 - 01.2010
CAM
NAA
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