SONIA ROJAS

• Generate revenue for new construction community and handle resident relations
• Opened community in mid-December 2021, by May 2022, leased percentage 86% and occupied 67%. Property sold in June of 2022.
• Maintaining of community appearance and ensuring repairs are noted and completed on a timely basis by conducting regular community inspections and tours
• Demonstrating exceptional customer service skills at all times to ensure online reputation is above industry standards
• Utilizing of marketing strategies to secure traffic (competitive rental rates, promotions, locators, etc.)
• Ensuring leasing staff techniques are effective in obtaining closure
• Ensuring that deposits, rental payments and late/check charges are collected on timely basis
• Address resident complaints, concerns, and requests in a timely manner to ensure resident satisfaction.

• Successfully managed the financial operation of the community based on budget and income projections
• Completed weekly, monthly and quarterly reviews of operating financials, inclusive of variance reporting and annual business planning
• Strategically implemented changes to increase income, decrease expense and grow NOI (meeting each quarter of 2020)
• Successfully ensured collection of all income at the highest potential
• Completion of all payables through Nexus
• Ensured all staff were successfully in compliance with all state and local laws, including Fair Housing and Landlord/Tenant regulation, while monitoring the progress and status of employee training and certification
• Oversaw resident retention capture rate at highest potential
• Strong market knowledge and competitive pricing
• Planned and initiated all resident events and functions
• Managed all maintenance processes, inclusive of all turns and renovations
• Executed and managed all capital projects
• Managed all property safety inspections
• Instituted and oversaw 100% resident satisfaction levels
• Hired, trained and mentored all onsite staff
• Reinforced ethics, company values, and culture, in all community operations.

• Successful completion of monthly owner's reports
• Managed the financial operation of the community based on budget and income projections
• Completed weekly, monthly and quarterly reviews of operating financials inclusive of variance reporting and annual business planning
• Strategically implemented changes to increase income, decrease expense and grow NOI
• Ensured collection of all income successfully at the highest potential
• Completion of all payables through Nexus
• Ensured all staff were successfully in compliance with all state and local laws, including Fair Housing and Landlord/Tenant regulation, while monitoring the progress and status of employee training and certification
• Oversaw resident retention capture rate at highest potential
• Managed market knowledge and competitive pricing
• Planned and initiated all resident events and functions
• Managed all maintenance processes, inclusive of all turns and renovations
• Executed and managed all capital projects
• Manage all property safety inspections
• Successfully completed all annual property audits
• Instituted and oversaw 100% resident satisfaction levels
• Hired, trained, and mentored all onsite staff
• Reinforced ethics, company values, and culture, in all property operations.

• Successfully managed the financial operation of the community based on budget and income projections
• Completed weekly, monthly and quarterly reviews of operating financials, inclusive of variance reporting and annual business planning
• Strategically implemented changes to increase income, decrease expense and grow NOI (meeting each quarter of 2020)
• Successfully ensured collection of all income at the highest potential
• Completion of all payables through Nexus
• Ensured all staff were successfully in compliance with all state and local laws, including Fair Housing and Landlord/Tenant regulation, while monitoring the progress and status of employee training and certification
• Oversaw resident retention capture rate at highest potential
• Strong market knowledge and competitive pricing
• Planned and initiated all resident events and functions
• Managed all maintenance processes, inclusive of all turns and renovations
• Executed and managed all capital projects
• Managed all property safety inspections
• Instituted and oversaw 100% resident satisfaction levels
• Hired, trained and mentored all onsite staff
• Reinforced ethics, company values, and culture, in all community operations
• Assisted with the community processes of refinancing
• Was Assistant Manager and Community Manager for entire time in position.

• Supported the Property Manager in all operations of the community, consisting of rent collection, retention, leasing, and maintenance operations
• Managed all the community collections, and late/legal notices
• Executed all leases and renewals
• Maintained zero delinquency by the 10th of every month consistently
• Lease and renewal auditing
• Assisted in executing and overseeing resident retention capture rate at highest potential
• Managed market knowledge and competitive pricing- completion of all market surveys
• Planned and initiated all resident events and functions
• Oversaw property safety inspections
• Oversaw completion of all annual community audits
• Instituted and oversaw 100% resident satisfaction levels
• Trained and mentored all onsite lease staff
• Reinforced ethics, company value and culture.

Lease-up community began June 2022 and reached stabilization by mid-December.

• Generate revenue for new construction community and handle resident relations
• Opened community in mid-April 2022, by December 2022, leased percentage 98%, reached stabilization.
• Maintaining of community appearance and ensuring repairs are noted and completed on a timely basis by conducting regular community inspections and tours
• Demonstrating exceptional customer service skills at all times to ensure online reputation is above industry standards
• Utilizing of marketing strategies to secure traffic (competitive rental rates, promotions, locators, etc.)
• Ensuring leasing staff techniques are effective in obtaining closure
• Ensuring that deposits, rental payments and late/check charges are collected on timely basis
• Address resident complaints, concerns, and requests in a timely manner to ensure resident satisfaction.

• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
• Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
• Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
• Followed up on delinquent tenants and coordinated collection procedures.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Managed multi-site properties simultaneously a total of 608 units, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
• Introduced prospective tenants to types of units available and performed tours of premises.
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
• Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
• Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.

• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
• Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
• Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
• Followed up on delinquent tenants and coordinated collection procedures.
• Introduced prospective tenants to types of units available and performed tours of premises.