Sonia Rosado-Fields
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
18
18
years of professional experience
Work History
Hotel Receptionist
Red Roof Inn & Hometowne Studios
09.2024 - Current
- Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
- Collected room deposits, fees, and payments.
- Completed late check-ins and directed guests to rooms and facilities.
- Managed cash transactions accurately, maintaining proper financial records for the reception area.
- Preserved guest privacy and security through strict adherence to data protection policies when handling personal information or payment details.
- Facilitated smooth transitions between shifts by conducting thorough handovers of pertinent information between colleagues.
- Developed strong rapport with guests through active listening, empathetic responses, and consistent follow-up on requests or concerns.
- Ensured high-quality telephone etiquette by answering calls promptly and professionally while managing multiple lines during peak hours.
- Contributed to a positive work environment by maintaining a professional demeanor and collaborating effectively with team members across departments.
- Demonstrated adaptability during busy periods by multitasking effectively to manage competing demands without compromising quality of service.
EMR/User Support Specialist III
Rutgers New Jersey Medical School
05.2010 - 01.2024
- Provided training, application support and assistance to Electronic Medical Records (EMR) end users
- Assisted in projects validating patient's data between systems Athena/Centricity, EPIC, and Galen
- Successfully complete oral presentations in a group environment, as well as one-on-one training sessions
- Fostered good working relationships with physicians and other staff to promote acceptance and effective use of the CAMS, Crystal Reports, and EMR system
- Closely collaborate with the management team to make necessary system improvements to satisfy physicians and staff needs
- Served as subject matter expert in assisting management team in implementing required system improvements
- Provided appropriate access to and protected the confidentiality and integrity of patient, provider, employee and business information in compliance with organization policies and standards
- Created text component forms, letters, handouts, orders, flowsheets and medication's lists to upload in our EMR system
- Support and train providers and staff on how to properly use our multiple dictating data services through Medical Transcription Services and Clinical Speaking
- Provided expertise in the creation and support of the RWJMedConnect Patient Portal System
- Responsible for creation of user accounts and providing support on appropriate use of medication tracking system
- Responsible for administrative tasks; creating user accounts, along with supporting, and training the users on how to properly use the SRX-Medication Tracking.
Medical Assistant
UMDNJ University of Medicine and Dentistry of NJ
03.2007 - 05.2010
- Served as a key member of a healthcare team at a busy medical practice assisting several MD's physicians in ensuring optimal patient care and smooth daily office operations
- Provided efficient handling of patient communications, maintenance of medical records, claims processing and billing
- Praised for efficient handling of administrative duties (e.g., answering phones, scheduling appointments, maintaining medical records, processing patients, handling insurance companies, and some billing) that allowed doctors to focus on the health concerns of their patients
- Obtained patient medical histories and vital signs, performed injections, diagnostic procedures and ancillary testing including EKGs and urinalyses
- Demonstrated proficiency in taking patient medical histories and vital signs, as well as in performing injections and diagnostic procedures and ancillary tests (e.g., EKG's and urinalysis)
- Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment
- Helped implement practice's quality assurance and control program, ensuring compliance with HIPAA, CLIA and OSHA regulations
- Reacted calmly and effectively in emergency situations, and added the personal, caring touch that immediately put patient's at ease.
Education
Medical Assisting
Lincoln Technical Institute (Cittone Int.)
07-2005
Skills
- HIPAA compliance
- Patient scheduling
- Medical terminology
- EMR / EHR
- Clinical documentation
- Vital signs monitoring
- Specimens collection and processing
- Patient assessments
- Insurance verification
- Maintaining confidentiality
- Medical supply inventory
- Equipment sterilization
- Medical billing and coding
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Hotel Receptionist
Red Roof Inn & Hometowne Studios
09.2024 - Current
EMR/User Support Specialist III
Rutgers New Jersey Medical School
05.2010 - 01.2024
Medical Assistant
UMDNJ University of Medicine and Dentistry of NJ
03.2007 - 05.2010
Medical Assisting
Lincoln Technical Institute (Cittone Int.)
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