Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sonia Rosales

Miami,FL

Summary

Flexible hard worker, ready to learn and contribute to team success.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Administrative Assistant

GRS Management
Miami, FL
03.2022 - Current
  • Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
  • Managed all maintenance requests from tenants in a timely manner.
  • Organized regular meetings between owners and tenants to discuss any issues or concerns they may have.
  • Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
  • Answered phone calls and directed them to appropriate personnel.

Palmer Pest Over the Phone Office Assistant

Palmer Pest Management
Miami, FL
09.2020 - 09.2021
  • Assessed customer account information to determine current issues and potential solutions.
  • Provided timely, courteous and knowledgeable responses to information requests.
  • Followed up on sales leads through outbound calling.
  • Documented all sales call data in company software.
  • Developed new leads each day at or above quotas.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Improved operations by working with team members and customers to find workable solutions.
  • Answered and directed incoming calls using multi-line telephone system.
  • Scheduled and confirmed appointments.
  • Handled payment processing and provided customers with receipts and proper bills and change.

Realtor Assistant

Luxury Properties
Miami, FL
03.2013 - 12.2019
  • Serviced daily flow of leads to quickly identify and capitalize on sales opportunities.
  • Kept sales moving forward by attending inspections, preparing contracts and mitigating any issues.
  • Assisted homeowners with relocation and moving services after sale of each home.
  • Managed phone calls from clients during executives' absences and delivered informative answers to questions.
  • Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
  • Produced and distributed memos, newsletters, email updates and other forms of communication.
  • Organized personal tasks to free up executive to handle professional matters.
  • Managed provider calendars by adding new appointments and rebooking patients to accommodate last-minute schedule changes.
  • Wrote reports and correspondence from dictation and handwritten notes to streamline operational planning.
  • Strengthened traceability, developing organization systems for contracts, records, reports and agendas.

CVS Pharmacy Customer Service

CVS Pharmacy
Boston, MA
08.2010 - 12.2012
  • Maintained clean and organized pharmacy shelving and work areas.
  • Performed a wide range of pharmacy operations with a strong commitment to accuracy, efficiency, and service quality.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Handled customer complaints and concerns promptly, escalating complex issues to the direct supervisor for quick resolution.
  • Greeted customers and responded to informational requests.
  • Exchanged and returned items, noting all details in the company database, and placed returned merchandise in bins for restocking.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Built and maintained productive relationships with employees.
  • Managed cashier shifts and breaks.
  • Maintained current pricing information and informed customers of discounts and promotions to maximize customer spending and increase revenue.
  • Unboxed new merchandise and restocked shelves in appealing, organized arrangements to promote items.
  • Recommended merchandise to customers based on needs and preferences.

Jamaica Plain Community

Jamaica Plain Government
Boston, MA
03.2009 - 12.2010
  • Organized volunteer schedules and assignments to maximize efficiency and program effectiveness.
  • Presented talks at community groups to promote organizational mission and programs.
  • Consulted with local government representatives to understand community needs and strategize response plans.

Education

Medical Interpreter Program - Medical Terminology

Roxbury Community College
Boston, MA
05.2010

ESOL Course - English Grammar

YMCA of Greater Boston
Boston, MA
06.2009

Some College (No Degree) - English Teacher For Kids

Pedagogical Institute Foreign Language
Cuba
06.2000

High School Diploma -

RDA
Cuba
07.1998

Skills

  • Fluent English and Spanish
  • Effective listening
  • Group Instruction
  • Learning Strategies
  • Customer care experience
  • Microsoft Office
  • Computer skills
  • Problem resolution
  • Leadership
  • Training & Development
  • Customer service
  • Multitasking and Prioritization
  • Customer Complaint Resolution
  • Payment Processing
  • Attention to Detail
  • Verbal and Written Communication
  • Positive Attitude
  • Document Management

Certification

  • Registered Behavior Technician ( RBT ) 2024

Timeline

Administrative Assistant

GRS Management
03.2022 - Current

Palmer Pest Over the Phone Office Assistant

Palmer Pest Management
09.2020 - 09.2021

Realtor Assistant

Luxury Properties
03.2013 - 12.2019

CVS Pharmacy Customer Service

CVS Pharmacy
08.2010 - 12.2012

Jamaica Plain Community

Jamaica Plain Government
03.2009 - 12.2010

Medical Interpreter Program - Medical Terminology

Roxbury Community College

ESOL Course - English Grammar

YMCA of Greater Boston

Some College (No Degree) - English Teacher For Kids

Pedagogical Institute Foreign Language

High School Diploma -

RDA

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