Sonia Rosales
Miami,FL
Summary
Flexible hard worker, ready to learn and contribute to team success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Administrative Assistant
GRS Management
Miami, FL
03.2022 - Current
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Managed all maintenance requests from tenants in a timely manner.
- Organized regular meetings between owners and tenants to discuss any issues or concerns they may have.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Answered phone calls and directed them to appropriate personnel.
Palmer Pest Over the Phone Office Assistant
Palmer Pest Management
Miami, FL
09.2020 - 09.2021
- Assessed customer account information to determine current issues and potential solutions.
- Provided timely, courteous and knowledgeable responses to information requests.
- Followed up on sales leads through outbound calling.
- Documented all sales call data in company software.
- Developed new leads each day at or above quotas.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Improved operations by working with team members and customers to find workable solutions.
- Answered and directed incoming calls using multi-line telephone system.
- Scheduled and confirmed appointments.
- Handled payment processing and provided customers with receipts and proper bills and change.
Realtor Assistant
Luxury Properties
Miami, FL
03.2013 - 12.2019
- Serviced daily flow of leads to quickly identify and capitalize on sales opportunities.
- Kept sales moving forward by attending inspections, preparing contracts and mitigating any issues.
- Assisted homeowners with relocation and moving services after sale of each home.
- Managed phone calls from clients during executives' absences and delivered informative answers to questions.
- Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
- Produced and distributed memos, newsletters, email updates and other forms of communication.
- Organized personal tasks to free up executive to handle professional matters.
- Managed provider calendars by adding new appointments and rebooking patients to accommodate last-minute schedule changes.
- Wrote reports and correspondence from dictation and handwritten notes to streamline operational planning.
- Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
CVS Pharmacy Customer Service
CVS Pharmacy
Boston, MA
08.2010 - 12.2012
- Maintained clean and organized pharmacy shelving and work areas.
- Performed a wide range of pharmacy operations with a strong commitment to accuracy, efficiency, and service quality.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Handled customer complaints and concerns promptly, escalating complex issues to the direct supervisor for quick resolution.
- Greeted customers and responded to informational requests.
- Exchanged and returned items, noting all details in the company database, and placed returned merchandise in bins for restocking.
- Maintained cleanliness and presentation of stock room and production floor.
- Built and maintained productive relationships with employees.
- Managed cashier shifts and breaks.
- Maintained current pricing information and informed customers of discounts and promotions to maximize customer spending and increase revenue.
- Unboxed new merchandise and restocked shelves in appealing, organized arrangements to promote items.
- Recommended merchandise to customers based on needs and preferences.
Jamaica Plain Community
Jamaica Plain Government
Boston, MA
03.2009 - 12.2010
- Organized volunteer schedules and assignments to maximize efficiency and program effectiveness.
- Presented talks at community groups to promote organizational mission and programs.
- Consulted with local government representatives to understand community needs and strategize response plans.
Education
Medical Interpreter Program - Medical Terminology
Roxbury Community College
Boston, MA05.2010
ESOL Course - English Grammar
YMCA of Greater Boston
Boston, MA06.2009
Some College (No Degree) - English Teacher For Kids
Pedagogical Institute Foreign Language
Cuba06.2000
High School Diploma -
RDA
Cuba07.1998
Skills
- Fluent English and Spanish
- Effective listening
- Group Instruction
- Learning Strategies
- Customer care experience
- Microsoft Office
- Computer skills
- Problem resolution
- Leadership
- Training & Development
- Customer service
- Multitasking and Prioritization
- Customer Complaint Resolution
- Payment Processing
- Attention to Detail
- Verbal and Written Communication
- Positive Attitude
- Document Management
Certification
- Registered Behavior Technician ( RBT ) 2024
Timeline
Administrative Assistant
GRS Management
03.2022 - Current
Palmer Pest Over the Phone Office Assistant
Palmer Pest Management
09.2020 - 09.2021
Realtor Assistant
Luxury Properties
03.2013 - 12.2019
CVS Pharmacy Customer Service
CVS Pharmacy
08.2010 - 12.2012
Jamaica Plain Community
Jamaica Plain Government
03.2009 - 12.2010
Medical Interpreter Program - Medical Terminology
Roxbury Community College
ESOL Course - English Grammar
YMCA of Greater Boston
Some College (No Degree) - English Teacher For Kids
Pedagogical Institute Foreign Language
High School Diploma -
RDA