Sonia Roy
Manager-Projects
Atlanta,GA
Summary
Forward-thinking IT project management specialist confident in leading team members, managing schedules and coordinating resources. Communicative and reliable professional polished in developing scopes and objectives and maintaining comprehensive project documentation. Commended for unexcelled record of completing critical projects on schedule and within budget. Keeps projects on-track with decisive supervision and quick problem-solving. Persuasive in communicating and negotiating with internal team members, vendors and other stakeholders. Almost 18 yrs of professional experience in IT industry(since 2006) , which includes almost 3 yrs of experience in hands-on project management recognized for flawless execution and finding solutions to complex problems.
Overview
18
18
years of professional experience
5
5
Certification
4
4
years of post-secondary education
Work History
Manager- Projects
Cognizant Technology Solutions US Corp
Atlanta , GA
2022.01 - Current
- Managed project teams of up to 10 people( onsite and oversea) and coordinated resources.
- Maintained project schedules by managing deadlines and adjusting workflow
- Kept project teams on-task with proactive control of budgets, schedules and scopes.
- designed business process solutions for near-term cost savings and long-term business transformation for the customer.
- Involved in Technical Review & Design reviews of new requirements and enhancements along with maintaining the traceability matric.
- She develops and executes Automation Test Script for mobile application on home and business security system by using CRAFT (Cognizant Reusable Automation Framework for Testing) .
- Managed the installation of software patches and system updates.
- Modified existing software systems to enhance performance and add new features.
- Authenticate Business security technology programs, which includes Security panel, Surveillance cams, access control, security alarming, gate systems and incident management systems.
- Coordinated cross-functional activities among various departments such as Security team, Customer-Care, Engineering and product team.
- Developed effective strategies for dealing with conflicts between different teams or individuals working on a single project.
- Conducted regular meetings with stakeholders to discuss, the progress, key issues (based on the priority of the issue(s)) or concerns related to the project delivery process.
- Organized workshops for stakeholders in order to
- Responsible for thorough, accurate and timely reports of project activities by generating weekly and monthly reports summarizing progress achieved against key milestones and targets set out in the original plan.
- Identified, addressed project issues through regular communication with project personnel to quickly identify and resolve problems. If needed, escalated the issue to raise risk and set mitigation plan accordingly
- Responsible for meticulous risk assessments and deployed management and response strategies to prevent roadblocks.
- Analyzed data from previous projects in order to identify areas for improvement.
- Worked closely with Security team, network team to keep computers and networks secure.
- Assessed customer satisfaction levels post-delivery and implemented corrective actions where appropriate.
- Analyzed security bulletins, gathering information on software vulnerabilities and patches.
- Collaborated with stakeholders to develop business continuity and disaster recovery plans.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Senior Consultant-CRM
Cognizant Technologies Solutions US Corp
Atlanta , GA
2017.08 - 2021.12
- Worked as lead in Q&A(Quality & Assurance) projects of FirstData and Cox Communication in critical projects - like Business Security solutions with a lot of interaction with physical devices related to Home & Business security system.
- Prioritized projects and project tasks depending upon key milestones and deadline dates.Developed custom solutions based upon clients' strict requirements.
- Created monthly forecast templates and resource management allocations for approved projects.
- Exceeded customer requirements with accurate and deliverable solutions.
Senior Consultant-CRM
Cognizant Technologies Solutions US Corp
New York , NY
2013.03 - 2017.07
- Worked as a technical lead in for 10 years 2008-2018 ( 5 yrs in Kolkata and 5 years in New York, USA) with several reputed client -JPMorgan Pega PRPC projects. Marsh McLennan Insurance projects, First Data .
- Worked with clients to address and respond to client and partnership management issues.
- Was involved in multiple projects from inception to post-delivery risk management.
Consultant-CRM
Cognizant Technology Solutions India Pvt. Ltd
Kolkata , West Bengal, India
2006.07 - 2008.03
- Was responsible for bug free on-time code delivery and code maintenance. Sonia possessed excellent business and technical knowledge with a good understanding of Programming languages (Java, JavaScript, HTML, JSP).
- Was involved in defect tracking and reporting (which includes reporting defects to bug fixing and thorough testing).
- As part of assignments, she worked on Client/Server, with involvement in Requirement Analysis, Design, Development, estimation.
Education
Bachelor in Technology - Computer Science & Engineering
Maulana Abul Kalam Azad University of Technology
Kolkata, West Bengal, India 2002.06 - 2006.06
Skills
- Project Tracking
- Project Management
- Project Scope Analysis
- Strategic Planning
- Project planning and Documentation
- Project Development and Lifecycle
- Agile Methodology
- Tools Customization
- Programming Languages (Java, HTML Tools- Pega 2.0-6.0)
- JIRA
- Scrum Methodology
- Database Management
- Design and Development
- Testing and Debugging
- Root Cause Analysis
- Systems Implementation
- Productivity Improvement
- Risk Management
- Technical Support
- Feature and Application Implementation
- Software Applications
- Forecasting
- Stakeholder Communications
- Schedule Management
- Performance Testing
- IBM Rational ClearCase
- Oracle
Certification
- SUN Certified JAVA Programmer
- CSM ( Certified Scrum Master)
- CMBB( Certified Methodology Black-belt)
- Pega PRPC CSA ( Certified System Architect)
- Transition to Virtualized Networks Foundation Level (tmforum)
- Revenue Assurance Foundation Level (tmforum)
Languages
English
Full Professional
Hindi
Full Professional
Bengali
Native/ Bilingual
Affiliations
Passionate in travelling places, meeting new people and experience the cultural diversity, photography. Spend leisure time in painting, recitation,swimming, reading books.
Timeline
Manager- Projects
Cognizant Technology Solutions US Corp
2022.01 - Current
Senior Consultant-CRM
Cognizant Technologies Solutions US Corp
2017.08 - 2021.12
Senior Consultant-CRM
Cognizant Technologies Solutions US Corp
2013.03 - 2017.07
Consultant-CRM
Cognizant Technology Solutions India Pvt. Ltd
2006.07 - 2008.03
Bachelor in Technology - Computer Science & Engineering
Maulana Abul Kalam Azad University of Technology
2002.06 - 2006.06
- SUN Certified JAVA Programmer
- CSM ( Certified Scrum Master)
- CMBB( Certified Methodology Black-belt)
- Pega PRPC CSA ( Certified System Architect)
- Transition to Virtualized Networks Foundation Level (tmforum)
- Revenue Assurance Foundation Level (tmforum)
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