Sonia Sabharwal
Chicago,IL
Summary
At Cheezy Pies LLC., spearheaded initiatives that led to a 35% sales growth and enhanced customer relations, achieving the highest satisfaction ratings regionally. Excels in strategic planning and employee engagement, leveraging skills to surpass goals with innovative solutions. Operations professional with comprehensive background in streamlining processes and driving operational excellence. Known for fostering collaborative team environment and consistently achieving organizational objectives. Reliable and adaptable, bringing strong analytical and problem-solving skills to table.
Overview
16
16
years of professional experience
Work History
Senior Operation manager
Cheezy Pies LLC. DBA- Marco's Pizza
12.2019 - 09.2024
- Operations for 2 locations, with a collective turnover
- Improved labor costs by 10% through effective scheduling and staff training
- Achieved highest customer satisfaction ratings in the region for 2 consecutive years
- Developed local supplier partnerships reducing average ingredient cost by 8%
- Preparing weekly and monthly sales forecast and proactively managing KPIs such as food and labor costs
- Managing, and reviewing monthly P&L and Balance Sheet
- Managing inventory counts and controls
- Making all personnel decisions while navigating the challenging workforce availability plaguing the restaurant industry
- Building relationships with community leaders in schools and religious organizations to help promote sales
- Consistently achieved sales growth YoY, including 35% sales growth YoY in 2020 and on 20%+ growth in 2021
- Frequently ranking as the most improved same store sales in the region
- Oversaw workforce management planning, volume predictions and capacity planning.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
Operation Supervisor
Shree catering
01.2018 - 09.2019
- Monitored daily restaurant operations, impacting locations and directly supervising 30+ employees
- Implemented energy-saving measures that cut utility bills by 10% annually
- Managed procurement, bids, and food cost
- Supported Leadership Team with special projects, scheduling and preparing for meetings, and providing research and prospect support as needed
- Led a customer service initiative improving overall satisfaction by 18%
Medical Office Manager
North West Medical Care
10.2011 - 12.2017
- Provide excellent customer service in a medical institution and ensure all patients are well attended
- Manage facility procedures related to insurance and billing and solved patients' queries regarding their insurance renewal and expiry
- Manage office operations, work flow, office staff - including recruitment, performance management and training/development of specialty practice
- Maintain and operate the electronic health records and billing system
Medical Assistant
Naperville Endocrinology
08.2008 - 02.2009
- Receive patients and take medical histories, vital signs, and assisted during medical exam for approximately 30 patients a day
- Collected lab specimens and performed basic tests
- Input information and updated patient electronic medical records
- Answered telephone, greeted patients, and assisted front office staff as needed
Education
Diploma -
Medical Office Administration
Bachelor of Arts -
Applied Sciences
Skills
- Operations Management
- Productivity Improvement
- Strategic Planning
- Customer Relations
- Cost Reduction
- Business Planning
Languages
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Senior Operation manager
Cheezy Pies LLC. DBA- Marco's Pizza
12.2019 - 09.2024
Operation Supervisor
Shree catering
01.2018 - 09.2019
Medical Office Manager
North West Medical Care
10.2011 - 12.2017
Medical Assistant
Naperville Endocrinology
08.2008 - 02.2009
Bachelor of Arts -
Applied Sciences
Diploma -
Medical Office Administration
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