Sonia Scaggs
Cypress,TX
Summary
Self-motivated, highly experienced insurance specialist seeking to apply as an Account Manager with your company. Dynamic individual with hands-on experience in customer service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Account Manager
Carroll Insurance Agency
06.2023 - 09.2024
- Establish relationship with carrier underwriters to understand their markets and requirements
- Submit P&C New Business or Renewal applications to multiple carriers for quotes on multiple lines of business
- Answer client phone calls and respond to emails the soonest possible
- Review quotes, prepare proposals, print and bind for the producer to present
- Request final binding to the carrier and send client forms to sign and invoice for payment
- Lines of Business include General Liability, Excess, Commercial Auto, Property, Flood, Workers Compensation, Pollution, Professional Liability & Cyber
- Service accounts by endorsing online via carrier websites or emailing requests to carriers
- Create service activities for follow ups on all changes and renewals
- Create the Master Certificate of Insurance to readily send out to cert holders
- Issue Certificates to clients and/or vendors
- Prepare renewal workbooks to send insureds for exposure updates 90 days before renewal
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
- Recorded accurate and efficient records in customer database.
- Developed, maintained and utilized diverse client base.
- Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
Marketing Coordinator
Bowen, Miclette & Britt Insurance Agency
01.2022 - 01.2023
- Established relationship with carrier underwriters to understand their markets and requirements\
- Managed approximately 80 incoming emails from insurance companies and customers
- Submitted P&C New Business or Renewal applications to multiple carriers for quotes on multiple lines of business, mostly for contractors specializing in construction and/or contractors
- Worked in a fast-paced environment, on multiple accounts while communicating with different carriers simultaneously
- Reviewed quotes thoroughly and follow procedures for proposal
- Requested final binding to carrier and file forms and binders
- Lines of Business worked on included General Liability, Excess, Commercial Auto, Contractor's Equipment, Workers Compensation, Cyber, EPLI, Professional Liability, and Property
Account Manager
Southern American Insurance Agency
01.2021 - 01.2022
- Managing a 10-Million book of business for Contractors
- Re-market Large & Middle Market Renewal Accounts
- Quote and create proposals for New Business and Renewals
- Enter invoices in the client system for accounting purposes
- Establish relationships with carrier underwriters
- Issue certificates of Insurance
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
- Recorded accurate and efficient records in customer database.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
Specialty Programs Account Manager
Brown & Brown Insurance Services
01.2016 - 01.2021
- Managed a 1 Million book of business for Dentists and Fertility agencies including all their commercial lines of business
- Lines of business was primarily Professional Liability for the book of Dentists and Accidental Insurance for the Fertility Agencies
- Processed change endorsements on policies
- Re-marketed renewal accounts to insurance carriers
- Create proposals and invoice the clients for premium
- Quote and bind coverage for New Business accounts, including GL, Business Auto, Professional & Accidental Insurance
- Processed insurance payments on the individual accounts
- Issued Certificates of Insurance to vendors
- Scanned mail and attached to file
- Mail included policies, notices of cancellation, etc
- Created follow-up activities for insurance accounts
- Assisted with Fertility Insurance claims by calling or emailing insurance carriers for processing
- Managed data from monthly donor and surrogate reports on an Excel spreadsheet for month-end reports
- Back-up person for the Receptionist by scanning incoming mail and routing incoming calls
- In the Receptionist position, assisted the Accounting Dept by processing daily online bank deposits and assisted with month-end accounts/payable receivable reports from insurance carriers and made sure the figures balanced out
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
Personal Lines Insurance Underwriter
Texas Windstorm Insurance Association
01.2013 - 01.2015
- Reviewed incoming applications with the available tools to evaluate the risk
- Communicated with the agent with any concerns and/or provided quote
- Bound renewal and new business policies
- Processed change endorsements
- Managed approximately 20 incoming calls per day from agents' office to assist with their questions
- Implemented innovative strategies to streamline workflow processes, resulting in increased productivity among team members.
- Reviewed policy documents before issuance, ensuring accuracy and conformance to approved standards.
- Consistently met or exceeded performance targets by effectively managing daily workload and adhering to strict deadlines.
- Maintained compliance with industry regulations and company guidelines during all underwriting activities.
- Conducted comprehensive risk analyses, ensuring accurate pricing for various types of insurance policies.
- Evaluated applications to determine insurance coverage and appropriate risk classifications.
- Developed and maintained strong relationships with brokers to streamline underwriting process.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Education
High School Diploma -
Lamar Consolidated High School
Rosenberg, TXSkills
- Multi-Tasking and Detail Oriented
- MS Office Suite (Word & Excel)
- Interpersonal skill/Teamwork
- Strong Written and Verbal Skills
- Data Entry & Compliance
- Problem Solving
- Fluent in Spanish
Certification
- Texas Property & Casualty
- Texas Life & Health
Clientmanagementsystems
- EPIC
- AMS360
- ImageRight
- TAM
- ETfile
References
Available upon request
Insurancedesignations
CRIS
Accomplishments
- Achieved department performance-based bonus by effectively helping grow a book of business and increasing policy retention.
- Used Microsoft Excel to create spreadsheets for rate analysis.
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Account Manager
Carroll Insurance Agency
06.2023 - 09.2024
Marketing Coordinator
Bowen, Miclette & Britt Insurance Agency
01.2022 - 01.2023
Account Manager
Southern American Insurance Agency
01.2021 - 01.2022
Specialty Programs Account Manager
Brown & Brown Insurance Services
01.2016 - 01.2021
Personal Lines Insurance Underwriter
Texas Windstorm Insurance Association
01.2013 - 01.2015
- Texas Property & Casualty
- Texas Life & Health
High School Diploma -
Lamar Consolidated High School
Similar Profiles
Jessica LanniJessica Lanni
Licensed Insurance Sales Producer at Terri Olsen Allstate Art Carroll Agency Inc.Licensed Insurance Sales Producer at Terri Olsen Allstate Art Carroll Agency Inc.
Angela LarginAngela Largin
Customer Service Representative/Underwriter at Grayson-Carroll-Wythe Mutual InsuranceCustomer Service Representative/Underwriter at Grayson-Carroll-Wythe Mutual Insurance
Marci BaylesMarci Bayles
Commercial Lines Senior Account Manager at Lebaron & Carroll InsuranceCommercial Lines Senior Account Manager at Lebaron & Carroll Insurance