Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sonia Sciurba

Lompoc,CA

Summary

Detail-oriented professional with strong communication skills and a background in customer support. Known for swiftly resolving issues and fostering positive customer interactions, contributing to overall satisfaction and loyalty.

Overview

10
10
years of professional experience

Work History

Lead Customer Care Advisor

DenMat
02.2018 - Current
  • Assisted large volumes of customers daily, maintaining a positive demeanor and focus on satisfaction.
  • Addressed customer inquiries via calls, chats, web requests, and emails to facilitate order processing.
  • Responded to customer needs with effective service and prompt resolution of issues.
  • Utilized multiple computer systems to retrieve information efficiently.
  • Resolved customer complaints swiftly, applying targeted solutions to reduce dissatisfaction.

Member Service Representative

Santa Clara County Federal Credit Union
07.2016 - 04.2017
  • Handled complaints with prompt, courteous service to uphold a professional reputation.
  • Educated and engaged customers with new bank products and services.
  • Cross-sold bank services and products to uplift customer investments.
  • Monitored cash drawers, and maintained an adequate cash supply.

Beauty Advisor

Macy’s Dior
03.2015 - 06.2016
  • Assisted customers in identifying skin and hair needs to recommend suitable products.
  • Answered inquiries regarding products and services while promoting key items effectively.
  • Maintained cleanliness and organization of counter and display areas.
  • Facilitated a comfortable shopping environment through engaging conversation and relatability.

Education

Diploma -

Lompoc High School
Lompoc, CA
06.2002

Skills

  • Contact management systems and CRM software
  • Revenue generation strategies
  • Knowledge management systems
  • Financial transactions processing
  • Order processing and refunds handling
  • Repair coordination and logistics
  • Effective communication skills
  • Product knowledge expertise
  • Accounts payable and receivable management
  • Communication support services
  • Complaint resolution techniques
  • Technical troubleshooting solutions
  • Active listening
  • Call center experience

Timeline

Lead Customer Care Advisor

DenMat
02.2018 - Current

Member Service Representative

Santa Clara County Federal Credit Union
07.2016 - 04.2017

Beauty Advisor

Macy’s Dior
03.2015 - 06.2016

Diploma -

Lompoc High School

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