SONIA SIDHOUM

• Contact person for customers regarding managing national and international shipments (Ex, warehouse or drop shipments) and general customer communication
• Order Management – PO acceptance, confirmation of shipping date
• Review inventory to match outbound orders and forecasted sales
• Receive inventory into our internal ERP system
• Update and manage outbound order reports to customers, and provide updates as needed
• Review inventory levels, support the Supply Chain Manager and Business Management with inventory replenishment
• Process customer orders and draft shipping documents under country-specific requirements, as well as national and international laws and regulations
• Forward shipment confirmations and shipping documents to customers for all completed orders
• Assist accounting with invoicing (goods receipt) of all completed orders
• Handle freight inquiries and coordinate with carriers and forwarders regarding loading and delivery dates; arrange freight coverage, manage carrier relationships, and independently onboard new carriers and brokers, including completing the required setup documentation.
• Participate in periodic relationship reviews (audits, order accuracy, etc)
• Assume responsibility for order issues and questions that arise after the Cincinnati office closes for the day, and provide support where needed on both the bulk and warehouse side
• Provide excellent service to our various customers, carriers, facilities, and business partners

• Place orders for a wide range of products
• Ensure compliance with safety and health regulations (temperature checks, monitoring expiry dates, etc.)
• Expertise in the administrative management of the store (monitoring employees' working hours, requesting and tracking employment contracts)
• Manage and control the financial flows of the point of sale

• Work closely with the Store Manager to lead and motivate the team to achieve outstanding results every day.
• Ensure excellent customer service throughout the store and serve as the primary point of contact for all customer needs.
• Monitor and drive continuous improvement of store Key Performance Indicators (KPIs).
• Lead essential team projects, such as weekly promotional sets and routine re-merchandising.
• Provide hands-on support for operational tasks, including cash management, working stock, cleaning, and other essential store functions.
• Maintain a safe, positive, and productive working environment for all store employees based on company pol

• Train & coach the team
• Utilize GPS Hospitality Systems to run a great restaurant every shift, every day
• Set an example by maintaining an excellent working knowledge and high level of proficiency in restaurant operations
• Provide coaching and feedback to the team
• Supervise in accordance with GPS values, traits and behaviors
• Demonstrate strong problem-solving skills
• Follow and enforce all cash policies; address and document any policy violations