Sonia Smith
Rex,GA
Summary
Dynamic professional with a proven track record in customer service and billing compliance at Goodwill of North Georgia. Skilled in staff training and performance tracking, I enhanced customer satisfaction and reduced claim denials through proactive problem-solving. Committed to innovation, I foster a collaborative work environment that drives team success.
Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2026
2026
years of professional experience
Work History
Assistant Manager, Customer Service
Goodwill of North Georgia
- Provided exceptional support to management, assisting in daily operations and decision-making processes.
- Managed inventory levels effectively, reducing waste while ensuring availability of necessary products/services at all times.
- Created a positive work environment for staff members, promoting teamwork and employee morale.
- Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
Medicaid Billing Specialist
Chamberlain Edmonds & Associates
- Regularly audited client records to ensure proper coding and adherence to state guidelines.
- Reduced claim denials by proactively addressing potential issues prior to submission.
- Maintained up-to-date knowledge of Medicaid regulations, ensuring full compliance in all billing practices.
- Participated in ongoing professional development opportunities to stay informed of best practices and changes within the Medicaid billing landscape.
Cashier
Northern Tool & Equipment Distribution
09.2015 - 03.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma - General Studies
Walter F. George High School
Atlanta, Ga.1985
Skills
- Customer service expertise
- Staff training and development
- Innovation and creativity
- Performance tracking
Timeline
Cashier
Northern Tool & Equipment Distribution
09.2015 - 03.2025
Assistant Manager, Customer Service
Goodwill of North Georgia
Medicaid Billing Specialist
Chamberlain Edmonds & Associates
High School Diploma - General Studies
Walter F. George High School
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