Sonia Smith
Martinez,CA
Summary
I have 16 years of experience working in different countries and different areas. I have strong skills for research and problem solving. I also have 9 yrs of experience in Fraud Detection. I am qualified to analyze and research fraud claims. Sound knowledge of financial investigation procedures and state and federal banking regulations.
Overview
16
16
years of professional experience
Work History
Financial Crimes Specialist
Wells Fargo Bank, N.A.
Concord, CA
10.2007 - 06.2016
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Reviewed individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Completed credit card fraud claims chargeback to ensure compliance with relevant Visa and Mastercard regulations.
Strategy Analyst
Department Of Industry And Trade (Goverment)
Managua, Nicaragua, Managua
03.2000 - 04.2007
- Compiled research data about best practices at Federal level to develop Small and Medium Businesses
- Represented the Government agency in National and International meetings
Education
Industrial Engineering
Universidad Catolica
Managua, Nicaragua12.2001
Skills
- Fluent in English and Spanish (written and spoken)
- Fraud claims handling
- Fraud prevention experience
- Strong research skills
- Critical thinking
- Problem solving skills
Seminars
Strategic planification, How to formulate an strategic plan
14-16 of August, 2002
-Productivity and Total Quality
September 2003-January 2004
Timeline
Financial Crimes Specialist
Wells Fargo Bank, N.A.
10.2007 - 06.2016
Strategy Analyst
Department Of Industry And Trade (Goverment)
03.2000 - 04.2007
Industrial Engineering
Universidad Catolica