Sonia Sonera

• Managed daily operations, including opening and closing procedures, cash handling, and employee scheduling.
• Provided superior customer service leadership by greeting and assisting customers.
• Followed company work processes to receive, open and unpack boxes, cartons and totes, stock merchandise, restock and rotate merchandise on shelves and build merchandise displays.
• Fostered a positive work environment by consistently recognizing exceptional performance within the apparel department.
• Coordinated seasonal floor sets to ensure timely transitions between collections while minimizing disruption to the shopping experience.
• Implemented creative merchandising strategies to highlight promotional items and drive sales growth.
• Opened and closed store under specific direction of store manager.
• Conducted regular performance evaluations for team members to identify areas of improvement and establish clear goals for advancement.
• Collaborated with other departments within the store on cross-promotional efforts aimed at increasing overall sales revenue.
• Led team meetings regularly to discuss sales targets, review progress toward goals, and share best practices among colleagues.
• Improved customer satisfaction by providing superior service and product knowledge to assist customers in making informed decisions.
• Enhanced overall store appearance by maintaining clean, organized displays and ensuring merchandise was properly stocked.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Developed strong rapport with customers and created positive impression of business.
• Prioritized helping customers over completing other routine tasks in store.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Conducted employee performance evaluations, providing constructive feedback for growth and development.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Conducted employee performance evaluations, providing constructive feedback for growth and development.

• Trained new team members by relaying information on company procedures and safety requirements.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
• Coached team members in techniques necessary to complete job tasks.

• Managed daily operations, including opening and closing procedures, cash handling, and employee scheduling.
• Provided superior customer service leadership by greeting and assisting customers.
• Followed company work processes to receive, open and unpack boxes, cartons and totes, stock merchandise, restock and rotate merchandise on shelves and build merchandise displays.
• Fostered a positive work environment by consistently recognizing exceptional performance within the apparel department.
• Coordinated seasonal floor sets to ensure timely transitions between collections while minimizing disruption to the shopping experience.
• Implemented creative merchandising strategies to highlight promotional items and drive sales growth.
• Opened and closed store under specific direction of store manager.
• Conducted regular performance evaluations for team members to identify areas of improvement and establish clear goals for advancement.
• Collaborated with other departments within the store on cross-promotional efforts aimed at increasing overall sales revenue.
• Led team meetings regularly to discuss sales targets, review progress toward goals, and share best practices among colleagues.
• Improved customer satisfaction by providing superior service and product knowledge to assist customers in making informed decisions.
• Enhanced overall store appearance by maintaining clean, organized displays and ensuring merchandise was properly stocked.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Developed strong rapport with customers and created positive impression of business.
• Prioritized helping customers over completing other routine tasks in store.

• Trained new team members by relaying information on company procedures and safety requirements.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
• Coached team members in techniques necessary to complete job tasks.

• Streamlined inventory management processes for increased efficiency and reduced stock discrepancies.
• Conducted regular staff training sessions to ensure up-to-date product knowledge and selling techniques.
• Optimized floor layouts, resulting in improved customer flow and increased sales opportunities.
• Organized seasonal promotions that drove foot traffic into the store, enhancing overall brand visibility.
• Developed and implemented successful merchandising strategies to maximize sales and profitability.
• Established team priorities, maintained schedules and monitored performance.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

. Sales of cellular phones by contract, customer services, attending the customers in their necessities, give them the opportunity to select the best equipment and plan base on what they need. Helping the customers to solves their problems in bills for been overcharged. Running the store and making the opening and closing by myself, making sure the sales keep going up and the in stock of merchandise available for the customers.