SONIA SOTO
Summary
Dedicated and results-oriented Associate with a comprehensive background in finance and operations. Possesses a proven track record of delivering exceptional customer service, providing administrative direction, and offering operational support. Skilled in adapting seamlessly to dynamic environments, adept at prioritizing tasks to meet deadlines effectively.
Overview
18
18
years of professional experience
Work History
Account Administrative Representative
Kaiser Permanente
04.2022 - Current
- Demonstrated expertise as the Subject Matter Expert for Desk Level Procedure creation and modification, ensuring clear and effective procedures for team members.
- Led the UI Enhancement Team in successful meetings with Oracle and implementation of system updates, resulting in a more user-friendly work environment.
- Conducted UAT system testing, identifying, and reporting any negative results to ensure the successful implementation of system updates.
- Served as a Unit Based Team member, raising awareness of the mail order pharmacy program throughout KPIF, leading to increased utilization and efficiency.
- Represented the Tiger Team and contributed to the review and update of the Terminated with Balance report, providing essential data to understand the impact of incorrect reporting and update requirements.
- Key person responsible for identifying, analyzing, and reporting trends and systematic billing issues for KPMC.
- Played a pivotal role in creating processes and procedures for the American Rescue Plan during the chaos of the pandemic, demonstrating resilience and adaptability. Selected to represent and process applications to ensure timely and accurate enrollments, contributing to the successful implementation of the program. Collaborated with cross-functional teams to streamline workflows and optimize efficiency in response to evolving challenges.
- Created and field-tested procedures for the Tapmem and ORMB systems, ensuring readiness for future deployments as additional states are added.
- Analyze account data to identify discrepancies and resolve issues promptly and effectively.
- Demonstrated expertise in special reports and processing requirements, ensuring process is completed accurately and timely.
Account Administrative Representative
Apex Systems Inc For Kaiser Permanente
11.2019 - 04.2022
- Successfully diagnosed, analyzed, and solved a variety of quantitative and qualitative problems, ensuring customer satisfaction and organizational success.
- Exhibited excellent conflict resolution and decision-making capabilities, resolving issues promptly and effectively.
- Worked productively at multiple tasks, managing workload effectively and meeting deadlines consistently.
- Maintain a thorough understanding of service level agreements, ensuring adherence to performance standards and customer expectation
- Demonstrated attention to detail and accuracy in processing tasks, minimizing errors and ensuring quality outcomes.
Medical Collections Specialist
XIFIN
03.2019 - 11.2019
- Strong communication and negotiation skills.
- Proficiency in accounts receivable processes and procedures.
- Attention to detail and accuracy in financial transactions.
- Ability to multitask and prioritize tasks effectively.
- Proactive problem-solving abilities.
- Commitment to customer satisfaction and financial success.
Department Manager
BED BATH &BEYOND
03.2006 - 08.2017
- Managed and motivated a high level of customer service, ensuring customer satisfaction and loyalty.
- Developed and trained associates on merchandising standards and product knowledge, enhancing team capabilities and performance.
- Oversaw merchandising resets and implemented strategies to increase productivity, optimizing store layout and presentation.
- Developed schedules for over 30 associates while maintaining payroll within company goals, ensuring adequate staffing levels to meet operational needs.
- Protected company assets by promoting awareness of loss and implementing loss prevention measures.
- Managed ordering and inventory controls to optimize best sellers and reduce out-of-stocks, ensuring product availability and maximizing sales opportunities.
- Worked actively with management team to create daily and weekly sales plans based on sales trends, driving revenue growth, and achieving sales targets.
- Enhanced and implemented Beauty Department resets, including planograms, layouts, and customer experience, improving department aesthetics and customer satisfaction.
- Consistently met department sales goals, demonstrating strong performance and contributing to overall store success.
Education
Certificate - Medical Office Specialist
UEI College
Chula Vista, CA2019
Skills
- Microsoft Office Suite
- Process Improvement
- Stakeholder Engagement
- Problem-solving
- Issue Investigation and Analysis
- Compliance
- Resilience
- Adaptability
Timeline
Account Administrative Representative
Kaiser Permanente
04.2022 - Current
Account Administrative Representative
Apex Systems Inc For Kaiser Permanente
11.2019 - 04.2022
Medical Collections Specialist
XIFIN
03.2019 - 11.2019
Department Manager
BED BATH &BEYOND
03.2006 - 08.2017
Certificate - Medical Office Specialist
UEI College
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