As a retail department manager
Sonia Spurlock
Washington,D.C.
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance. Proficient Department Manager delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in customer engagement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
5
5
Work History
Department Manager
Walmart
05.2022 - 03.2023
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Established team priorities, maintained schedules, and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Communicated with managers of other departments to maintain transparency.
- Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
Customer Service Associate
Walmart
09.2014 - 05.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Cashier
Superfresh
09.1986 - 07.2013
- Issued refunds & exchanges.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Provided positive customer experience with fair, friendly, and courteous service.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Frank W. Ballou Senior High School
Washington, D.C.06.1985
Skills
- Ability to work in a team
- A talent for motivating others
- Good communicator
- Being able to adapt to challenging situations
- Confident
- Ability to make decisions
- Excellent customer service skills
- Training and Development
- Recruiting and Hiring
Languages
Spanish
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Department Manager
Walmart
05.2022 - 03.2023
Customer Service Associate
Walmart
09.2014 - 05.2019
Cashier
Superfresh
09.1986 - 07.2013
High School Diploma -
Frank W. Ballou Senior High School
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