Sonia Sternbach
CT
Summary
Experienced client-focused professional who has built a career consistently delivering exceptional service with operational excellence in multiple industries. Career includes significant responsibility and achievements as Client Services Manager and Business Office Manager in Finance/Investments, Finance Manager in the construction felid and from the very beginning, an Associate in retail banking. Skilled in adaptation and collaboration with all levels of an organization. Experience in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Quick witted, possessing strong common sense and sharp critical thinking, finding solutions to everyday qualms comes naturally. Skilled in mentoring team members to deliver exceptional service while simultaneously building team morale.
Overview
6
6
years of professional experience
Work History
Client Service Manager
Moneco Advisors, LPL Financial
2022.09 - 2023.10
- Responsible for a practice of six Financial Advisors
- Oversee a team of customer service associates and ensure they are providing an exceptional client experience
- Work closely with my assigned Relationship Managers to discuss client needs
- Responsible for overseeing compliance and regulatory requirements in accordance with the SEC
- Establishes goals and objectives and managed the activities of others toward their achievement
- Responsible for day to day operations and transactions (ACH withdrawal and pulls/account openings/distributions)
- Managed and implemented office practices to ensure a streamlined flow of production
- Took the lead initiating Retirement Rollovers, Insurance policy withdrawals, purchases, and premium payments
- Calculated RMD's for all retirement accounts and managed the distributions process in a timely manner to ensure our clients would not be subjected to a tax penalty
- Implemented a client service training program
- Attend weekly meetings to collaborate with team members on how to best handle client needs
- Mastered the Charles Schwab platform; rolled out a firm wide training program
- Project manager for the onboarding of a new Advisors.
Office Manager
Edward Jones
2021.04 - 2022.09
Finance Manager; Restoration Division
Pro-Klean Cleaning & Restoration Services
2020.07 - 2021.02
- Managed the finance of 130+ restoration projects at a given time
- Gathered financial data and receipts from our restoration project managers
- Updated records to ensure all projects were being funded on a timely basis to ensure positive cash flow
- Monitored and manage all accounts receivable items
- Responsible for tracking contract milestones and payment terms
- Work directly with Project Managers to ensure timely collections
- Provide support to accounting department for budget preparation and vendor payments
- Prepare invoices and certified letters for outstanding accounts
- To be present at pre-production meeting to discuss project progressions and address relevant issues
- Identifies financial discrepancies on accounts
- Coordinate with estimators to understand each unique estimate
- Drafting of contracts
- Work directly with mortgage companies, confirming paperwork needed to ensure timely processing of client insurance funds via escrow accounts
- Gather mortgage company guidelines for clients in regards to release of insurance funds
- Order inspections in accordance to timetables provided by mortgage company.
Office Manager
Edward Jones
2017.12 - 2020.07
- Responsible for the operations of the branch
- Under my management branch went from a level 7 to a level 9
- Managed and oversaw 350+ household accounts
- Actively worked to improve office procedures
- Respected deadlines by managing schedules and setting meeting agendas
- Check and securities processing
- Planned and handled logistics for events and seminars
- Prepared and updated client portfolio reports
- Prepared Morningstar hypotheticals for client meetings
- Processed Life and LTC Insurance withdrawals
- Worked with field supervision to oversee all company policies, FINRA and SEC regulations to ensure we were in compliance.
Education
Business Managment
Southern Connecticut State University
New Haven, CT2017
Skills
- Proficient in Microsoft and Google
- Inter-department collaboration
- Training and mentoring
- Client Relationship Building
- Research and due diligence
- Account Management
- Workflow Management
- Project Management
- Regulatory Compliance
- Handling Escalations
- Complaint resolution
- Client Retention
- New Hire Training
- Product Knowledge
- Policy Enforcement
- Time Management
- Decision-Making
Cycling
I took up cycling 3 years ago and I am glad I did. It allows me to have time to myself to reflect. It is a great way to decompress, and of course, get some cardio in for the week!
Languages
English
Native or Bilingual
Timeline
Client Service Manager
Moneco Advisors, LPL Financial
2022.09 - 2023.10
Office Manager
Edward Jones
2021.04 - 2022.09
Finance Manager; Restoration Division
Pro-Klean Cleaning & Restoration Services
2020.07 - 2021.02
Office Manager
Edward Jones
2017.12 - 2020.07
Business Managment
Southern Connecticut State University
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