Sonia Suarez
Chicago
Summary
Experienced professional with a strong background in executing successful trade show participation. Proficient in planning, budgeting, and coordinating events of various sizes. Skilled communicator and negotiator, adept at fostering relationships with event coordinators and vendors to ensure smooth tradeshow participation.
Overview
24
24
years of professional experience
Work History
Marketing Coordinator
Fieldware LLC
01.2024 - Current
- Oversee inventory management and logistics for event materials, ensuring seamless coordination and delivery for trade shows.
- Conduct a thorough vetting process for trade show participation, evaluating event group, venue location, dates, audience, costs, budget, travel requirements, booth staffing needs, and competitors to ensure optimal event engagement.
- Handle comprehensive pre-show preparations that include documenting and communicating logistical details.
- Post-show, analyze attendee evaluations, collect detailed expense reports, summarize total event costs, and prepare comprehensive executive summaries with ROI analysis for strategic decision-making.
- Proficient in database management, ensuring accuracy and organization through efficient data cleaning and streamlined import processes.
Senior Operations Specialist
Fieldware LLC
08.2013 - 01.2024
- Conducted virtual training sessions on tailored software products for diverse agencies nationwide, providing critical customer service and technical support via phone and email.
- Monitored data files from various entities, ensuring successful data synchronization, and managed over 20 fee accounts, including processing payments and resolving account discrepancies.
- Developed client-specific user manuals, translated documents from English to Spanish, and transcribed voice prompts/messages, supporting comprehensive client engagement.
- Managed and analyzed monthly data statistic reports, trained staff/ clients on software additions, policies, and procedures.
Family Resource Coordinator
Illinois Action for Children
02.2006 - 10.2012
- Managed monthly reports, data entry, and payments for the agency program, ensuring accuracy and adherence to strict deadlines.
- Spearheaded the implementation of new policies and strategic plans, driving operational improvements and compliance across the department.
- Conducted comprehensive file audits, prepared critical meeting materials, and led the training and successful integration of new staff members, while overseeing call center operations and delivering exceptional customer service.
Family Resource Specialist
Illinois Action for Children
03.2001 - 02.2006
- Ensured compliance with state policies in all aspects of the IDHS Child Care Certificate Program, implementing policies in program decisions.
- Meticulously evaluated forms received from Illinois Action for Children, maintaining and updating databases daily, and generating comprehensive daily activity reports for management.
- Delivered exceptional customer service through extensive phone support and front desk interactions, enhancing participant satisfaction.
- Conducted thorough assessments of confidential information, applying current IDHS policies to determine participant eligibility within a stringent 7-business-day timeline.
Education
Bachelor of Criminal Justice - Leadership & Management
Tiffin University
Tiffin, Ohio05.2005
Skills
- Spanish language proficiency
- Experience with Zendesk
- Proficient in Microsoft 365 tools
- Experience with HubSpot tools
Timeline
Marketing Coordinator
Fieldware LLC
01.2024 - Current
Senior Operations Specialist
Fieldware LLC
08.2013 - 01.2024
Family Resource Coordinator
Illinois Action for Children
02.2006 - 10.2012
Family Resource Specialist
Illinois Action for Children
03.2001 - 02.2006
Bachelor of Criminal Justice - Leadership & Management
Tiffin University
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