Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sonia Suhoza

CLEARWATER,FL

Summary

Driven leader with proven success at Banfield Pet Hospital, enhancing customer satisfaction and team productivity through effective conflict resolution and motivational leadership. Skilled in decision-making and staff training, adept at improving operational efficiency and enforcing workplace safety. Achieves goals by fostering a culture of continuous improvement and strong verbal communication.


Reliable Shift Leader with 7 years in veterinarian industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.


Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.


Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Manager position. Ready to help team achieve company goals.


Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

24
24
years of professional experience

Work History

Shift Lead

Banfield Pet Hospital
04.2024 - Current
  • Helped Practice manager meet standards of service and quality in daily operations.
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.
  • Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
  • Established positive rapport with customers and staff members alike through strong communication skills.
  • Maintained safe working environment by observing safety procedures, policies, and regulations.
  • Enforced company policies and regulations with employees.
  • Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
  • Ensured compliance with company policies as well as local health department regulations throughout daily operations.
  • Improved team efficiency by implementing new scheduling and task management strategies.
  • Trained and mentored new employees to maximize team performance.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.

Retail Sales Supervisor

Bed Bath & Beyond
01.2016 - 07.2023
  • Collaborated with other supervisors to develop and implement operational improvements for increased efficiency.
  • Resolved escalated customer issues swiftly, maintaining strong relationships with loyal customers while preserving company reputation.
  • Assisted in developing seasonal marketing campaigns, driving increased foot traffic into the store during peak periods.
  • Maintained visual merchandising standards throughout the store, creating an appealing shopping experience for all customers.
  • Monitored inventory to recommend stock levels, maximizing profits and minimizing losses.
  • Mentored and trained new employees, resulting in a more knowledgeable and efficient sales team.
  • Created and implemented employee monthly action plans to increase sales and customer loyalty.
  • Conducted regular staff meetings to discuss goals, challenges, and opportunities for improvement within the retail environment.
  • Created a positive work environment by fostering open communication and recognizing employee achievements regularly.

Manager

Starbucks
10.2000 - 03.2012
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Education

Associate of Science - Nursing Science

Broward College
Fort Lauderdale, FL

Bachelor of Science - Nursing

Peru Nursing School
Lima, Peru
07.1993

Skills

  • Customer service focus
  • Decision-making capabilities
  • Employee Training
  • Workplace Safety
  • Policy Enforcement
  • Staff Training and Development
  • Problem-Solving
  • Strong verbal and written communication
  • Team Leadership
  • Flexible Schedule
  • Goal Setting and Tracking
  • Daily workflows
  • Client Service
  • Motivational Leadership

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Limited Working

Timeline

Shift Lead

Banfield Pet Hospital
04.2024 - Current

Retail Sales Supervisor

Bed Bath & Beyond
01.2016 - 07.2023

Manager

Starbucks
10.2000 - 03.2012

Associate of Science - Nursing Science

Broward College

Bachelor of Science - Nursing

Peru Nursing School
Sonia Suhoza