SONIA TEH
Rochester
Summary
Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and a proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CNA
Field Crest Care Center
11.2024 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Ensured prompt response to call lights, addressing patient needs promptly.
Manager
McDonald's
09.2023 - 10.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained a professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listened to concerns, and found appropriate middle ground.
Patient Care Assistant
Mayo Clinic
10.2022 - 07.2023
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Customer Service Representative
Spectrum
01.2022 - 08.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
Crew Trainer
McDonald's
04.2021 - 01.2022
- Trained other employees in customer service, food safety and performance requirements.
- Taught new team members correct procedures for all areas of operations.
Culinary Service Aide
Madonna Towers
05.2019 - 04.2021
- Sanitized dining ware and kitchen equipment according to health code standards.
- Plated hot meals and salads in aesthetically pleasing arrangements.
Education
High School Diploma -
John Marshall High School
Rochester, MN05.2021
Skills
- Decision-Making
- Active Listening
- Multitasking Abilities
- Good Telephone Etiquette
- Flexible and Adaptable
- Time management
- Patient care
- Compassion and empathy
LANGUAGES
French - Limited Working
Korean - Elementary
Certification
- CNA - Certified Nurse Assistant
Timeline
CNA
Field Crest Care Center
11.2024 - Current
Manager
McDonald's
09.2023 - 10.2024
Patient Care Assistant
Mayo Clinic
10.2022 - 07.2023
Customer Service Representative
Spectrum
01.2022 - 08.2022
Crew Trainer
McDonald's
04.2021 - 01.2022
Culinary Service Aide
Madonna Towers
05.2019 - 04.2021
High School Diploma -
John Marshall High School
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