SONIA TEKUM
Minneapolis,MN
Summary
I am a detailed Behavior Specialist and Customer relationship specialist with 6 years of experience in total, implementing strong customer relationship and structured behavior interventions. Motivated observer dedicated to behavior record maintenance and meeting departmental goals. I have been celebrated for getting to the root of problems and helping patients develop effective coping skills for different life situations, triggers and traumas. Well-versed in collaborating with teams of practitioners to positively impact patient lives with a comprehensive approach.
Overview
9
9
years of professional experience
Work History
L1 Behaviour Therapist
MindHealth Services LLC
Blaine, MN
01.2025 - Current
- Developed creative activities that engage clients while teaching them new skills or reinforcing existing ones.
- Monitor and track client progress using data collection systems, such as direct observation, running records, and frequency counts.
- Observed clients throughout sessions to identify potential triggers of problem behaviors or areas needing improvement.
- Provide parent training sessions to reinforce strategies and techniques used in therapy sessions.
- Trained new employees on company policies and procedures.
L2 Behavior Technician
Fraser Health
Woodbury, MN
01.2024 - 06.2025
- Provided 1, 1 intervention for clients with autism spectrum disorder, following the specific guidelines of their individualized behavior plans.
- Monitored and documented client progress using data collection systems such as ABC charts, frequency counts, and latency measures.
- Collaborated with other professionals including BCBAs, teachers, speech-language pathologists, occupational therapists to ensure best practices are being implemented for each client.
- Performed functional assessments to determine the function of challenging behaviors exhibited by clients.
- Provided verbal prompts, physical guidance, or visual cues as needed to facilitate learning opportunities for clients.
L2 Behavior Therapist
ASPEN HEALTH SERVICES
Minneapolis, MN
06.2024 - 12.2024
- Tracked client behavior by reviewing behavior incident reports and creating and adjusting behavior management plans.
- Implemented behavior intervention plans to motivate and help clients reach highest potential.
- Counseled family members to assist in understanding, dealing with or supporting clients or patients.
- Administered direct home-based therapy using intensive teaching and natural environment training to follow and apply prescribed behavioral skill acquisition.
- Monitored client progress through data collection and analysis.
SERVICE DESK ANALYST L2 / WINDOWS SYS ADMIN
TATA CONSULTANCY SERVICES
Bloomington, MN
03.2018 - 07.2021
- Provide in-person and remote desktop support using remote administration tools such as Team Viewer for hardware and software related issues, including installation, configuration, troubleshooting and maintenance.
- Documented repair processes and helped streamline procedures for future technical support actions with Service Now
- Installed, configured, maintained and administered desktops, laptops,printers and other peripherals.
- Performed system upgrades, patch management and virus protection activities, hence ensuring that users' computer systems are running smoothly and securely
- Creating and managing system permissions and user accounts.
Autism Behavioral Assistant
St Mary and Ava Reweis Autism Center
Cairo, Egypt
04.2016 - 02.2018
- Provided emotional and physical support and guidance to children with autism in a classroom setting
- Assisted with behavior management and positive reinforcement strategies for students with autism.
- Adapted general education curriculum materials so that it is accessible to students with ASD according to their individual learning needs.
- Assisted in personal care such as toileting, lifting and feeding.
- Collaborated with parents, teachers, and other professionals to develop strategies to improve adaptive skills.
- Maintained accurate records of services provided including daily notes and monthly reports documenting goals achieved by each client.
- Monitored children's progress through data collection and analysis of behavior assessments.
Education
Bachelor of Computer Science - Information Technology
Indian Institute of Technology
01-2016
Diploma in Quality Management - ALISON -
INDIAN Institute of Technology (Online)
01.2016
Bachelor in Educational Psychology - Educational Psychology
University of Buea
Cameroon08-2014
Skills
- Needs Assessment
- Behavior Management Techniques
- Counseling
- MS Excel
- Crisis Management
- Case Management
- Crisis Intervention
- Active Listening
- Documentation and Reporting
- MS Office
- Cognitive Behavioral Management
- Applied Behavior Analysis
- Data Collection
Languages
English
Native/ Bilingual
French
Full Professional
Timeline
L1 Behaviour Therapist
MindHealth Services LLC
01.2025 - Current
L2 Behavior Therapist
ASPEN HEALTH SERVICES
06.2024 - 12.2024
L2 Behavior Technician
Fraser Health
01.2024 - 06.2025
SERVICE DESK ANALYST L2 / WINDOWS SYS ADMIN
TATA CONSULTANCY SERVICES
03.2018 - 07.2021
Autism Behavioral Assistant
St Mary and Ava Reweis Autism Center
04.2016 - 02.2018
Bachelor of Computer Science - Information Technology
Indian Institute of Technology
Diploma in Quality Management - ALISON -
INDIAN Institute of Technology (Online)
Bachelor in Educational Psychology - Educational Psychology
University of Buea