Sonia Telusme
Fort Lauderdale,FL
Summary
Efficient Intake Specialist known for high productivity and ability to complete tasks swiftly. Skilled in client assessment, data entry, and case management, ensuring smooth intake processes. Excel in communication, empathy, and problem-solving, applying these soft skills to interact effectively with clients and team members for optimal service delivery.
Overview
6
6
years of professional experience
Work History
Intake Specialist
Adapt Health
Lakeland, FL
12.2021 - Current
- Enters referrals within allotted timeframe
- Communicates with referrals source, physician, or associated staff to ensure documentation is routed to appropriate physician for signature/completion.
- Assist with other regional team functions
- Coordinated with external agencies to ensure continuity of care for clients.
- Ensured that all necessary paperwork was completed accurately before discharge.
- Investigated insurance policies to determine claim eligibility and processed files in accordance with instructions.
Resident Assistant
Angels Care Health
Sarasota, FL
04.2018 - 12.2021
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Monitored vital signs, including blood pressure, temperature and pulse rate.
- Maintained accurate records of services provided, changes in client condition, and medications administered and other pertinent information.
- Participated in regular staff meetings with Resident Director.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Administered prescribed medications on a timely basis following care plan instructions.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
Education
Associate of Science -
South University
Tampa, FL01-2019
Skills
- Claims Processing
- Client intake
- Eligibility review
- Intake Assessment
- Application assessments
- Compassionate communication
- Insurance knowledge
- Critical Thinking Skills
- Data Entry
- Group-Teamwork
- Progress Reporting
- Leadership
- Time management
- Customer service
- Adaptability
- Computer Literacy
- Active listener
Languages
English
Native/ Bilingual
Creole
Native/ Bilingual
Timeline
Intake Specialist
Adapt Health
12.2021 - Current
Resident Assistant
Angels Care Health
04.2018 - 12.2021
Associate of Science -
South University