Sonia Titov
Redmond,WA
Summary
Dynamic customer service professional with experience at Eastside Town Cars LLC, excelling in client satisfaction and effective communication. Proven ability to manage high-volume calls and enhance guest interactions, ensuring repeat business. Skilled in POS systems and adept at problem-solving under pressure, delivering warm hospitality and team support.
Overview
1
1
year of professional experience
Work History
Sales Associate
Nordstrom Rack
Bellevue, WA
09.2024 - 03.2025
- Greeted and supported customers with product knowledge and checkout help
- Handled inventory, restocking, and floor recovery
- Used technology resources to assist customers in locating and selecting items.
Customer Service Representative
Eastside Town Cars LLC
Redmond, WA
11.2023 - 08.2024
- Answer and route high-volume phone calls in a professional, courteous manner
- Assist with client scheduling and administrative support for smooth daily operations
- Follow up with customers to ensure satisfaction and repeat business
Education
High School Diploma -
Interlake Senior High School
Bellevue, WA06-2023
Skills
- POS & Cash Handling
- Guest Interaction & Greeting
- Phone Etiquette & Takeout Orders
- Managing Waitlists & Reservations
- Food Handling
- Warm, Genuine Hospitality
- Poise Under Pressure
- Strong Communication
- Team Support & Collaboration
- Professional Appearance
- Problem Solving with Urgency
Volunteer Experience
Church Volunteer, Local Church, Redmond, WA, Ongoing, Led small group sessions for peers in home settings, Regularly participated in weekend outreach events serving meals to the homeless, Contributed to event setup, communication, and leadership support
Languages
- English, Fluent
- Russian, Fluent
Core Skills
Guest Interaction & Greeting, Managing Waitlists & Reservations, Warm, Genuine Hospitality, Poise Under Pressure, Strong Communication, Team Support & Collaboration, Professional Appearance, Problem Solving with Urgency
Languages
Russian
Native/ Bilingual
References
Galyna Fabrytsii – Nordstrom Rack
Email: Galyna.Fabrytsii@nordstrom.com | Phone: (206) 413-0364
Konstantin Portnov – East Side Town Cars
Email: scooter99@mail.ru | Phone: (425) 279-3329
Timeline
Sales Associate
Nordstrom Rack
09.2024 - 03.2025
Customer Service Representative
Eastside Town Cars LLC
11.2023 - 08.2024
High School Diploma -
Interlake Senior High School
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