Sonia Torcello
Ridgefield,CT
Summary
Dedicated and dependable executive assistant/project manager with extensive experience supporting senior and C-level executives. Skilled in managing complex scheduling, event planning, and ad hoc projects. Recognized for exceptional organization, multitasking ability, attention to detail, and accuracy. Possesses strong communication skills and a proactive mindset, enabling autonomous work in fast-paced, high-pressure environments. Demonstrates a track record of providing precise support for professional needs. Capable of successfully managing high-volume workloads in rapidly changing environments.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Executive Assistant III/Project Manager
HomeServe USA
06.2013 - Current
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time
- Provide coaching, mentoring, and cross-functional conflict-resolution support to staff as needed
- Coordinate and support projects from startup to closeout including setting up projects, updating project workload planning, and contract administration for projects
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Facilitated onboarding of new employees, ensuring smooth transition into company culture and workflow.
- Prepare and submit expense reports, invoice processing, invoice coding, create purchase requisitions, process invoices in Iproc and Oracle
- Apply, manage and maintain 75 PO Boxes all over the US including premium forwarding and all permits for direct mail
- Manage company rebates for direct mail which to date has saved HS over $2 million+
- Create reports in uQube for mail plan and distribute out to team
- Created and maintain website for order print related items (business cards and stationary) for the depots and offices
- Work with data team to upload prospect files into the system
- Support the current office managers follows: checking supply inventory, expediting orders, verifying stocking receipt of supplies
- Handle any ad-hoc requests daily
- Create and activate employee ID badges as needed
- Submit workspeed tickets to Merritt 7 management for any HS facility issues in Norwalk
- Prepare and communicate notices regarding office matters
- Submit IT tickets for office equipment
- Manage licenses for legal department
- Assist with event planning as related to business and companywide engagement events
- Gather senior team updates on a weekly basis and distribute out to team
- Update team organizational charts
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace
- Providing administrative and project management support to the leadership team in preparation for board and committee meetings throughout the year, including developing materials for all board meetings
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences
- Assist with the management and execution of internal meetings with the CMO
- Notarize all company documents on request
- Help coordinate and manage the project from inception to completion
- Review project designs and contributes ideas for cutting costs
- Carry out daily operational tasks in an effective and timely manner
- Facilitate communications between office and field staff
- Track and directly report project status updates to project manager
- Help problem-solve issues and suggest ways to improve the project
- Organize, file, and maintain all current project documents
- Assist in ensuring compliance with necessary specifications
- Help create, manage, and maintain the project budget
- Help create and adhere to project timeline and calendar
- Ensure project adheres to a set schedule and is meeting the goals of the client
- Maintain positive vendor and client relationships
Office Manager/EA to CFO
HomeServe USA
01.2009 - 06.2013
- Supported CFO and HS Employees
- Maintained point of contact for security and building management requests, all visitors/visiting employees, vendors and food deliveries
- Supported CFO with all daily requests which included calendar management, travel and expenses and ad hoc requests
- Managed numerous requests from the UK office, as needed
- Interim EA to CEO (handled all requests until permanent EA was hired)
- Maintained company Verizon account for company employees
- Managed and reconciled company credit card account for company employees
- Prepared budget as related to office expenditures
- Coordinated with outside vendors for office repairs and upkeep
- Evaluated and reviewed office procedures to improve efficiency
- Ordered and arranged delivery of office furniture as needed
- Managed build out for new office space
- Maintained floor plan and facilitated physical moves as needed
- Fully coordinated all CT new hire setup and onboarding, which included office badges, HR paperwork, and IT equipment setup
- Coordinated with building management and maintenance for office repairs and upkeep; oversee repairs
- Ensured proper inspections are conducted
- Maintained offices/conference rooms and common areas
- Prepared and communicated notices regarding office matters
- Ordered and distributed office and kitchen supplies
- Coordinated maintenance of all office equipment
- Retrieved and sorted all incoming mail/packages and delivered packages/boxes to recipients
- Organized special events for office employees and finance team including management of event budget
- Coordinated with the Miami office on all office matters
- Arranged travel accommodations for employees attending conferences, business trips and special events in and out of state.
Executive Assistant to Tax Partners
KPMG
09.2003 - 12.2008
- Supported 3+ Tax Partners
- Acted as the point of contact among tax executives, employees, clients and external partners
- Arranged travel and accommodations for partners and prepared expense reports
- Managed executives' calendar and set up meetings
- Racked daily expenses and prepared monthly reports
- Formatted information for internal and external communication-memos, emails, presentations, and reports
- Organized and maintained the office filing system
- Supported workflow of daily administrative tasks to achieve targets and deadlines
- Organized and updated file systems, keeping records easily retrievable.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
Education
Lehman High School
Bronx, NY06.1991
Skills
- Microsoft Office Suite
- Data Research and Compilation
- Special Project Management
- Event Planning
- Administrative Support
- Office Management
- Expense Reporting
- Invoice Processing/Vendor Mgmt
- Strong Problem Solver
- Conflict Resolution
- Confidentiality Maintenance
- Calendar Management
- Decision Making
- Spreadsheet Tracking
- Adaptability
- Team Collaboration
- Budget Management
- Problem Solving
- Meeting planning
- Travel Arrangements
- Database Management
- Document Preparation
- Project Oversight
- Social media knowledge
- Process Improvements
- Honest and Dependable
- Critical Thinking
- Problem-Solving
- Oracle
- Concur (travel and expenses)
- Workspeed
- Asana
- Google Advertising
- Survey Monkey
- Asure ID
- Microsoft Advertising
- Vista Print Website
- USPS
- Comdata
- Ensura
- Uqube
- Slack
- OnSolve
- Omni
- DocuSign
- Safety Ambassador
- CT Notary
- CPR Certified
- Fluent in Spanish
Certification
- CPR Certified - 2025
Languages
Spanish
Professional Working
Timeline
Executive Assistant III/Project Manager
HomeServe USA
06.2013 - Current
Office Manager/EA to CFO
HomeServe USA
01.2009 - 06.2013
Executive Assistant to Tax Partners
KPMG
09.2003 - 12.2008
Lehman High School