Summary
Overview
Work History
Education
Skills
Timeline
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Sonia Torres

Baytown,Texas

Summary

Hard working account manager with several years of experience working directly with client management, issue resolution and relationship-building skills. Mentoring security employees to maintain high standards of security services.

Overview

29
29
years of professional experience

Work History

Account Manager

Allied Universal
Houston, Texas
08.2021 - 08.2022
  • Supervise the day-to-day security operations of an assigned client site
  • Take a proactive role in communicating with client and meeting his needs, meet with regularly, listen to issues, provide security and technical expertise and solutions
  • Ensure complete customer satisfaction
  • Communicate staff needs, via Requisition form, assist recruiters in identifying, interviewing and hiring quality candidates
  • Capability utilizing WinTeam for payroll, scheduling and billing, and to produce reports (Such scheduling activity, invoicing, Training Summary and Training detail reports) that require interpretation and action for effective business management
  • Enforce company policies as outlined in our handbooks, executive memos and on the portal
  • Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
  • Manage uniforms, equipment, supplies and vehicle utilized at the accounts maintaining appropriate inventories and maintenance checklist
  • Assure that employees grievances are heard and resolved (with help from appropriate support employers, as required) and that personnel records are updated and accurate (change of status forms, rosters, etc.)
  • Build, improve and maintain effective relationships with both clients and employees
  • Handle any escalated responsibilities as determined by leadership
  • Develop staff both technical and professional skills through performance management (coaching, counseling, discipling, training, annual formal performance evaluations, recognition, etc.).

Account Manager

Securitas Security Services USA
Houston, Texas
12.2006 - 08.2021
  • 13 years + experience in Account Manager (December 1, 2016, to August 25, 2021), Supervisor, CCTV Dispatcher, Desk Guard, Patrol Officer
  • Ensure the delivery of high-quality customer service through regular contact with clients; evaluate service quality and initiate corrective action as necessary
  • Meets regularly with client representative for status updates and addresses any actual problems; negotiates client contracts, supports client start-ups; carries out security planning, assessments, and surveys; reviews and updates post orders
  • Authorizes appropriate expenditures including equipment, supplies and vehicles are properly maintained and administers drivers training; ensure adequate inventory of uniforms, radios, etc.; maintains and submits payroll records and other required information
  • Ensures scheduling is handled effectively to meet client requirements while controlling labor costs; reviews site reports to ensure post orders and client directions have been followed
  • Communicate with Branch Manager and provide daily reports concerning staff members and new projects
  • Organize workflow and ensure that employees understand their duties or delegate tasks
  • Make daily rounds to check on all staff members
  • Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll to Securitas Branch Office Create, maintain, and enter information into database
  • Monitor surveillance cameras at CCTV dispatching station
  • Activate alarm system when emergency occurs
  • Follow instructions from Incident Commander during emergencies and document conversations, instructions, and times on report
  • Make emergency notifications to other Agencies, Police Department, and EMS
  • Monitor CIMA Radio and advise the Safety Department when incident occurs at other locations
  • Patrol Industrial or commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates
  • Communicate with contractors, visitors, and delivery drivers to resolve issues and answer questions
  • Meet daily with Manager(s) to pass on information and give progress reports concerning projects, staff issues, contractor issues
  • Send out Daily Reports to the Turnaround Tea.

SECURITY OFFICER

TURNER SECURITY SERVICES
PASADENA, TEXAS
10.2006 - 12.2006
  • Patrol premises regularly to maintain order and establish presence
  • Secured all exits and gates after the end of operations
  • Assist people in need.

Correctional Officer

Crystal City Correctional Facility
Crystal City, Texas
07.2002 - 10.2004
  • Maintain order, discipline, and security within assigned area in accordance with relevant rules, regulations, policies, and laws
  • Take, receive, or check periodic inmate counts
  • Respond to emergencies, such as escapes, riots, etc
  • Supervise and direct the work of correctional officers to ensure the safe custody, discipline, and welfare of inmates Resolve problems between inmates
  • Monitor behavior of subordinates to ensure alert, courteous, and professional behavior towards inmates, parolees, fellow employees, visitors, and the public
  • Built solid relationships with staff and residents to keep institution safe and secure
  • Looked for contraband throughout the building and grounds, as well as in the living quarters and work areas
  • Delivered inmates to work sites and returned them safely following protocols
  • Established positive working relationships and set clear boundaries with resident offenders
  • Complete administrative paperwork or supervise the preparation or maintain of records, forms, or reports.

CHILD CARE WORKER

KIDS KORNER DAYCARE
CRYSTAL CITY, TEXAS
03.1999 - 04.2002
  • Greeting all children upon their arrival, assisting with removal of outerwear, when necessary
  • Planned group activities to help children improve their socialization, communication, and problem-solving skills
  • Taught children how to make paintings, drawings, paper crafts, and decorations as well as other crafts and activities to help them develop their gross and fine motor skills
  • Watched children to see if there were any issues with their emotional or physical development, and I worked with parents and supervisors to address any concerns
  • Choose appropriate stories based on the ages of the children and teachable moments, read to groups, and facilitated content-based discussions
  • Created a fun and safe learning environment for a group of children with a variety of learning styles
  • Prepared nutritious foods and beverages for children based on dietary recommendations and personal preferences
  • Kept a daily log of observations, meals, and any medications given for acute or chronic conditions in my permanent records
  • Met with families to discuss their children's activities and behaviors
  • Sanitized dishes, tabletops, toys, and other frequently touched surfaces to prevent germs from spreading
  • Taught children proper eating habits, organizing toys, washing hands, etc
  • Oversaw the safety and security of all children in my care
  • Kept an eye on the entrances and exits to ensure a safe and orderly environment
  • Used developmentally appropriate discipline to enforce rules and manage behavior.

CHILD CARE WORKER

HAPPY COTTAGE DAYCARE #1
UVALDE, TEXAS
06.1996 - 06.1998
  • Greeting children upon arrival, assisting with removal of outerwear, when necessary
  • Taught children how to make paintings, drawings, paper crafts, and decorations as well as other crafts and activities to help them develop their gross and fine motor skills
  • Planned group activities to help children improve their socialization, communication, and problem-solving skills
  • Watched children to see if there were any issues with their emotional or physical development, and I worked with parents and supervisors to address any concerns
  • Created a fun and safe learning environment for a group of children with a variety of learning styles
  • Used positive reinforcement techniques to encourage patience and other positive behaviors in children
  • Kept a good balance of rest periods, active play, and instruction in my schedule
  • Kept an eye on the entrances and exits to ensure a safe and orderly environment
  • Used discipline when they broke the rules to keep children safe and teach manners
  • Used positive behavior management techniques to improve social interactions and emotional development
  • Oversaw the safety and security of all children in my care
  • Met with families to discuss their children's activities and behaviors
  • Sanitized dishes, tabletops, toys, and other frequently touched surfaces to prevent germs from spreading
  • Prepared nutritious foods and beverages for children based on dietary recommendations and personal preferences
  • Taught children proper eating habits, organizing toys, washing hands, etc.

RECEPTIONIST

TEXAS DEPARTMENT OF HUMAN SERVICES
UVALDE, TEXAS
08.1994 - 04.1996
  • Greet customers, determine the reason for their visit, and direct them to the appropriate staff member
  • Take calls and route them to the appropriate employee or department
  • Handled general secretarial duties such as answering phones, scheduling appointments, sending emails, faxing, filing, and mailing
  • Oversaw sorting, receiving, and distributing mail between departments and personnel
  • Keep a professional, courteous, and pleasant demeanor
  • Give guests accurate and precise information
  • Documented office activities and entered daily data into computer systems (updating calendar, schedules, etc.) Monitored and maintained security by following procedures and controlling access (logbook)
  • Kept the reception area clean and tidy to give visitors a positive first impression.

RECEPTIONIST

OFFICE of the ATTORNEY GENERAL
UVALDE, TEXAS
07.1993 - 07.1994
  • Greet customers, determine the reason for their visit, and direct them to the appropriate staff member
  • Take calls and route them to the appropriate employee or department
  • Handled general secretarial duties such as answering phones, scheduling appointments, sending emails, faxing, filing, and mailing
  • Updating appointment calendars and schedule meetings/appointments
  • Oversaw collecting, sorting, distributing, and sending mail and packages
  • Keep the reception area safe and clean by following procedures, rules, and regulations
  • Oversaw maintaining building security by keeping track of the logbook and issuing visitor badges
  • Keep a professional, courteous, and pleasant demeanor
  • Give guests accurate and precise information.

Education

NEW HOPE LEARNING CENTER

GED

Skills

  • Account Management
  • Excellent communication skills
  • Creative problem-solving
  • Weekly Payroll/ Invoicing
  • Performance Evaluations
  • Report writing
  • Data entry
  • Relationship Building

Timeline

Account Manager

Allied Universal
08.2021 - 08.2022

Account Manager

Securitas Security Services USA
12.2006 - 08.2021

SECURITY OFFICER

TURNER SECURITY SERVICES
10.2006 - 12.2006

Correctional Officer

Crystal City Correctional Facility
07.2002 - 10.2004

CHILD CARE WORKER

KIDS KORNER DAYCARE
03.1999 - 04.2002

CHILD CARE WORKER

HAPPY COTTAGE DAYCARE #1
06.1996 - 06.1998

RECEPTIONIST

TEXAS DEPARTMENT OF HUMAN SERVICES
08.1994 - 04.1996

RECEPTIONIST

OFFICE of the ATTORNEY GENERAL
07.1993 - 07.1994

NEW HOPE LEARNING CENTER

GED

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