Sonia Torres
Lodi,CA
Summary
Patient Access scheduling representative/ Medical Assist with strong background in scheduling and administrative support, prepared for this role. Known for effective communication, problem-solving, and ability to manage multiple tasks in fast-paced environments. Specializing in coordinating and scheduling patients, ensuring accuracy, and adapting to changing needs. Collaborative team player focused on achieving results and reliability.
Overview
21
21
years of professional experience
Work History
Patient Access Scheduling Representative
AdventHealth
12.2020 - Current
- Coordinated scheduling tasks to optimize appointment availability and efficiency.
- Provided support in managing daily operations and resolving scheduling conflicts effectively.
- Acted as a liaison between management and staff regarding scheduling issues, effectively resolving concerns and maintaining positive relationships.
- Adapted to changing schedules and priorities, demonstrating flexibility in a fast-paced environment.
- Improved customer satisfaction with timely appointment confirmations, reminders, and rescheduling as needed.
- Managed high-volume scheduling demands by prioritizing tasks according to urgency and resource availability.
Medical Assistant
Dr. Gill
12.2019 - 12.2020
- Trained new staff on best practices and operational procedures, fostering a collaborative team environment.
- Implemented process improvements that streamlined patient intake and reduced wait times significantly.
- Monitored inventory levels of medical supplies, ensuring availability for seamless patient care delivery.
- Conducted patient assessments and recorded vital signs, maintaining high standards of accuracy in health records.
Patient Service Representative
Lodi Outpatient Surgical Center
06.2016 - 12.2019
- Assisted patients with insurance verification and benefits inquiries, ensuring accurate information dissemination.
- Coordinated with medical staff to streamline communication and enhance patient experience during visits.
- Implemented process improvements that increased efficiency in patient check-in procedures.
- Trained new staff on administrative protocols and customer service standards to uphold quality care.
- Led initiatives to enhance workflow processes, contributing to overall operational effectiveness of the center.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
Paraeducator, Special Education
Lodi Unified School District
05.2013 - 06.2016
- Collaborated with teachers to implement instructional strategies enhancing student engagement and participation.
- Monitored student progress, providing feedback on academic performance and behavioral observations.
- Facilitated communication between students, teachers, and families to promote a supportive learning environment.
- Conducted assessments to monitor progress and adjust instructional strategies as needed.
Medical Assistant
Lodi Memorial Hospital
02.2007 - 05.2013
- Led initiatives to enhance patient experience through effective communication and empathetic care practices.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Medical Assistant
Dr. Tiyyagura
08.2004 - 02.2007
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Obtained client medical history, medication information, symptoms, and allergies.
Education
Medical Assistant
Meric College
Stockton, CA08-2004
High School Diploma -
Tokay High School
Lodi, CA06-2001
Skills
- Maintaining confidentiality
- Problem-solving
- Time management skills
- Effective multitasking
- Attention to detail
- Verbal and written communication
- Deadline oriented
- Strategic planning
Languages
Spanish
Native or Bilingual
Timeline
Patient Access Scheduling Representative
AdventHealth
12.2020 - Current
Medical Assistant
Dr. Gill
12.2019 - 12.2020
Patient Service Representative
Lodi Outpatient Surgical Center
06.2016 - 12.2019
Paraeducator, Special Education
Lodi Unified School District
05.2013 - 06.2016
Medical Assistant
Lodi Memorial Hospital
02.2007 - 05.2013
Medical Assistant
Dr. Tiyyagura
08.2004 - 02.2007
Medical Assistant
Meric College
High School Diploma -
Tokay High School