Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sonia Troche-Nazario

Bay Shore

Summary

Dynamic Wellness Specialist with a proven track record at Concern For Independent Living, adept at wellness coaching and mental health assessment. Successfully launched personalized wellness plans, enhancing client well-being and productivity. Skilled in relationship building and resource identification, I excel in fostering lasting connections and guiding clients toward their health objectives.

Overview

27
27
years of professional experience

Work History

Per Diem, Wellness Specialist

Concern For Independent Living
Middle Island
02.2022 - Current
  • Coached individuals on healthy life choices to improve well-being.
  • Identified areas where additional resources are needed, based on feedback from clients.
  • Built and established lasting relationships using encouragement and personal support.
  • Launched wellness plans to reduce stress, boost morale and increase productivity.
  • Conducted assessments of the physical, mental, emotional, and social needs of clients.
  • Demonstrated proper breathing techniques and meditation exercises.
  • Monitored client progress through regular follow-up meetings and evaluated efficacy of treatment plans.
  • Provided individual support and counseling on general wellness and nutrition.
  • Maintained accurate records of all program activities including client participation levels and outcomes achieved.
  • Researched new developments in the field of health and wellness and kept abreast of current trends.
  • Assisted clients with identifying and pursuing different health and wellness objectives.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Program Coordinator

Concern For Independent Living
Medford
08.2003 - 07.2021
  • Assisted in the creation and revision of program policies and procedures to ensure compliance.
  • Logged program activities and maintained official station records for internal use and government review.
  • Conducted regular program evaluations, identifying areas for improvement and implementing changes.
  • Explained program offerings and requirements to participants and answered related questions.
  • Led team meetings to communicate updates, gather feedback, and align on goals.
  • Provided guidance and support to program participants in navigating resources, services, and opportunities.
  • Assisted in developing training materials and providing instruction on how to use them effectively.
  • Facilitated communication between team members by organizing regular meetings and conference calls.
  • Coordinated professional development workshops for staff to enhance program delivery.
  • Prepared reports on progress towards program goals for management review.
  • Managed the day-to-day operations of the program, ensuring compliance with applicable policies and regulations.
  • Prepared periodic reports, and records on program activities for management.
  • Evaluated performance data.
  • Established and maintained partnerships with community organizations to expand program reach.
  • Prepared detailed reports for stakeholders, highlighting program achievements and challenges.
  • Maintained up-to-date records related to program activities.
  • Reviewed applications and documentation to make decisions pertaining to programs.
  • Identified areas where improvements can be made in order to increase efficiency or effectiveness.
  • Oversaw the development and distribution of program materials, ensuring quality and accuracy.
  • Facilitated cross-departmental collaboration to meet program objectives and deadlines.
  • Organized special events related to the promotion or awareness of the program's mission or purpose.
  • Collaborated with other departments within the organization to coordinate efforts that support overall organizational objectives.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Approached consumers and engaged in conversation through the use of effective interpersonal and people skills.
  • Updated and maintained databases with current information.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Completed day-to-day duties accurately and efficiently.

Sales Associate & Office Manager

Zales The Diamond Store
Bay Shore
05.1998 - 07.2002
  • Conducted inventories on a regular basis to track stock levels.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Adapted sales strategies based on customer interactions and feedback to improve results.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Recommended, selected and located merchandise based on customer desires.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Demonstrated product features and benefits for customers' needs.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Conducted interviews.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Adhered to company initiatives and achieved established goals.
  • Greeted customers to determine wants or needs.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Placed special orders or called other stores to find desired items.
  • Answered incoming telephone calls to provide store, products and services information.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Developed trusting relationships with customers by making personal connections.
  • Worked with fellow sales team members to achieve group targets.
  • Assisted in visual merchandising, creating appealing displays that capture customer interest.
  • Attended weekly team meetings to review performance goals and objectives.
  • Rapidly promoted to office manager after achieving $250,000 in sales within a year.

Respite Counselor

St. Christopher Ottilie
Brentwood
02.1998 - 12.1998
  • Provided home care and worked at care facilities.
  • Met with clients to understand individual needs and develop personalized counseling plans.
  • Developed crisis intervention strategies for situations involving high levels of stress or anxiety.
  • Observed clients during activities in order to ensure safety and wellbeing.
  • Conducted assessments of clients' mental health status in order to develop treatment plans accordingly.
  • Coordinated recreational outings such as trips to the movies or amusement parks.
  • Educated family members about available resources that can help them better care for their loved one.
  • Participated in enjoyable activities with clients to provide mental stimulation.
  • Completed detailed documentation of sessions, patient notes and recommendations.

Education

Bachelor of Science - Psychology

New York Institute of Technology
Old Westbury, NY
05-2002

Skills

  • Wellness coaching
  • Mental health assessment
  • Stress management
  • Nutritional counseling
  • Client progress monitoring
  • Resource identification
  • Relationship building
  • Interpersonal communication
  • Time management
  • Multitasking capacity
  • Professionalism
  • Problem-solving abilities

Timeline

Per Diem, Wellness Specialist

Concern For Independent Living
02.2022 - Current

Program Coordinator

Concern For Independent Living
08.2003 - 07.2021

Sales Associate & Office Manager

Zales The Diamond Store
05.1998 - 07.2002

Respite Counselor

St. Christopher Ottilie
02.1998 - 12.1998

Bachelor of Science - Psychology

New York Institute of Technology

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Sonia Troche-Nazario