SONIA VILLALPANDO
Pico Rivera,CA
Summary
I am an organized and dependable individual successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to help the team meet company goals. I am a hardworking and passionate individual ready to thrive and excel.
Overview
26
26
years of professional experience
Work History
Scheduler Hub
Shaw Industries
2020.10 - Current
- Assist the front desk tending will call customers, truck drivers, vendors, sale representatives among others.
- Optimized organizational processes by effectively managing product transfer to company's distribution centers throught out the country.
- Worked with supervisors and team members to understand supply needs and bring customer satisfaction to the desired level.
- Completed logs and reports detailing product transfered data used to help management make accurate operational decisions.
- Handled complaints and questions, and re-directed calls to other team members.
- Entered daily data in computer systems and documented office activities.
- Addressed client inquiries and updated database information.
- Coordinated with various departments to support cross-functional needs.
- Maintained accuracy of records by verifying accuracy of data in records.
- Assisted with typing, data entry, and answering incoming calls as required.
Supervisor/ Administrative Assistant
Professional Security Consultants
2008.05 - 2020.09
- Oversee three supervisors.
- Make sure company and clients policies are being followed.
- Generate incident and property reports for the clients.
- Ensure equipment and company vehicles are properly functioning.
- Unboarding, interviewing applicants, performing drug tests, setting up new hires with hiring packets, training materials, tests and equipment and uploading files on to Human Resources System
- Ensure safekeeping of confidential files.
- Guarantee staff is in compliance with the required certification.
- Assist in managing 13 properties.
- Maintained policy and procedure manuals and documented processes.
- Trained and evaluated staff, taking corrective action for disciplinary issues.
- Made recommendations to solve challenges and developed strategy for change.
- Performed accounting activities by preparing expense reports, purchase orders and invoices.
- Developed, reviewed and improved administrative systems, policies and procedures,.
- Monitored office supplies to order and replenish stock when necessary.
- Used Software to create presentations, reports and spreadsheets.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Kept high average of performance evaluations.
- Completed bi-weekly payroll for 20 employees.
Clerk
El Rancho Unified School District Pico Rivera
2007.08 - 2009.06
- Supervision of test taking
- Supervision of over one hundred children at a time
- Assist and coordinate fundraisers and events on campus.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Birth Clerk
Beverly Hospital Montebello
1998.06 - 2000.07
- Interview Labor and Delivery patients (new mothers).
- Gather information required by the Los Angeles Recording County Clerk.
- Creating proof of birth and informing patients of various ways to obtain this document.
- Front desk clerical duties.
- Maintained accuracy of records by verifying accuracy of data in records.
- Followed confidentially regulations to maintain privacy.
- Updated records with new information.
- Performed routine data entry or document management.
- Responded to requests for information from public, other municipalities or state and federal legislative offices.
Education
East Los Angeles College
Certificate Billing and Coding - undefined
Mount Saint Antonio College
1999
Skills
- Computer skills: Extensive use of Word, Excel, and Powepoint
- Excellent team player as well as self motivated
- Ability to make a decision while working under pressure
- Excellent time manager, vital to accomplish deadlines and expectations
- Willingness to learn new methods of improvement
- Predictive and develop preventive maintenance
- Data Entry
- Customer Service
- Clerical Support
- Effective Multitasking
Timeline
Scheduler Hub
Shaw Industries
2020.10 - Current
Supervisor/ Administrative Assistant
Professional Security Consultants
2008.05 - 2020.09
Clerk
El Rancho Unified School District Pico Rivera
2007.08 - 2009.06
Birth Clerk
Beverly Hospital Montebello
1998.06 - 2000.07
East Los Angeles College
Certificate Billing and Coding - undefined
Mount Saint Antonio College