SONIA YOUNG
Vacaville, CA 95687,CA
Summary
Professional with experience in administrative support, ready to contribute effectively. Skilled in managing schedules, coordinating meetings, and handling correspondence. Strong focus on teamwork and achieving results, adaptable to changing needs. Reliable, organized, and proficient in office software and communication.
Overview
21
21
years of professional experience
Work History
Harvest Compliance Administration Intern
St. Francis Winery & Vineyard
04.2024 - 10.2024
- Ensured timely delivery of correspondence through proper mail handling procedures and efficient distribution practices within the organization.
- Collaborated with colleagues on special projects, contributing ideas and strategies for successful implementation.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved efficiency of administrative tasks by updating standard operating procedures and training materials.
Fleet Administrative
Aerotek
01.2024 - 04.2024
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Harvest Compliance Administrative Intern
St. Francis Winery & Vineyard
08.2023 - 11.2023
- Entered data into system and accurately updated customer accounts.
- Delivered exceptional customer service to both internal and external clients through prompt response times and clear communication of information.
- Demonstrated flexibility and adaptability when faced with changing demands, prioritizing tasks effectively to accommodate new challenges or responsibilities.
Office Manager /Manager, Human Resources
A2Z Landscaping
10.2019 - 01.2022
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Managed complex employee relations issues, resulting in improved workplace harmony and satisfaction.
- Managed annual budgeting process for the human resources department, ensuring sufficient allocation of resources towards strategic initiatives.
- Conducted thorough workforce analyses to identify areas of improvement and develop targeted solutions.
- Discovered and resolved complex employee issues that affected management and business decisions.
Notary Public
Self Employed
05.2016 - 05.2021
- Checked documents and identifying credentials for all parties.
- Updated journal with names and dates for permanent record.
- Assisted clients with understanding complex documents and legal processes, promoting clarity and comprehension.
- Checked documents for accuracy and correct signing before notarizing.
- Provided exceptional customer service by addressing questions or concerns promptly and professionally.
- Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
- Provided guidance to customers to facilitate completion of notarial documents.
- Drafted and executed notarial affidavits in accordance with applicable laws.
Escrow Assistant
Fidelity National Title Company
06.2019 - 09.2019
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Supported team members in managing their workload, contributing to a more productive work environment.
- Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
- Efficiently processed incoming funds from buyers and disbursed funds to sellers upon closing transactions successfully.
- Consistently updated client information in company database, keeping records accurate and up-to-date throughout the transaction process.
- Facilitated smooth document signing appointments, ensuring clients understood each step of the process.
- Streamlined escrow processes by implementing efficient filing and tracking systems.
- Managed multiple high-priority tasks simultaneously while maintaining strict deadlines and attention to detail.
Escrow Assistant
Fidelity National Title Company
06.2017 - 10.2017
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Supported team members in managing their workload, contributing to a more productive work environment.
- Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
- Efficiently processed incoming funds from buyers and disbursed funds to sellers upon closing transactions successfully.
Escrow Assistant
Fidelity National Title Company
06.2016 - 10.2016
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Supported team members in managing their workload, contributing to a more productive work environment.
- Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
- Efficiently processed incoming funds from buyers and disbursed funds to sellers upon closing transactions successfully.
Office Administrator
Contra Costa Employment & Human Services
09.2012 - 08.2015
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Reconciled account files and produced monthly reports.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
Team Lead /Senior Customer Service Representative
Solano Garbage
04.2004 - 12.2011
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Worked different stations to provide optimal coverage and meet production goals.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Education
Medical Billing & Coding
Ultimate Medical Academy
Clearwater, FL03-2025
Skills
- Maintaining Office Supplies
- File Organization
- Document Management
- Meeting Scheduling
- Spreadsheet Creation
- Calendar Management
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Data Entry
Timeline
Harvest Compliance Administration Intern
St. Francis Winery & Vineyard
04.2024 - 10.2024
Fleet Administrative
Aerotek
01.2024 - 04.2024
Harvest Compliance Administrative Intern
St. Francis Winery & Vineyard
08.2023 - 11.2023
Office Manager /Manager, Human Resources
A2Z Landscaping
10.2019 - 01.2022
Escrow Assistant
Fidelity National Title Company
06.2019 - 09.2019
Escrow Assistant
Fidelity National Title Company
06.2017 - 10.2017
Escrow Assistant
Fidelity National Title Company
06.2016 - 10.2016
Notary Public
Self Employed
05.2016 - 05.2021
Office Administrator
Contra Costa Employment & Human Services
09.2012 - 08.2015
Team Lead /Senior Customer Service Representative
Solano Garbage
04.2004 - 12.2011
Medical Billing & Coding
Ultimate Medical Academy
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