Sonia E. West
Florence,AL
Summary
Dynamic professional with a proven track record in communication and problem-solving, demonstrated at companies like Kelly Educational Services. Excelled in roles requiring organizational skills and a knack for exceeding targets, such as improving audit punctuality by 100% at America's Car-Mart. Adept at fostering customer relationships and driving team success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Kelly Educational Services
01.2024 - Current
- Establish and maintain a classroom environment in accordance with school behavior.
- Collaborated with teachers or administrators
- Documented accurate student attendance records for reporting purposes.
Quality Inspector
Labor Source Staffing
11.2023 - 01.2024
- Collaborated with the manufacturing team to ensure consistent quality standards across all products
- Ensured compliance with inspection guidelines to provide accurate data reporting.
- Documented defects and produced reports to aid welding team in assessing and correcting quality concerns.
- Improved customer satisfaction ratings through diligent inspection of finished products before shipment.
Team Member
Mazda Toyota Manufacturing
10.2022 - 03.2023
- Performed part installments or inspections for engine production in rotated stations.
- Trained new members according to company procedures and safety guidelines.
- Adhere to company sanitation, organization, and safety standards.
- Collaborated with team to accomplish daily production goals of over 200 units.
Service Advisor
Meineke Car Care
12.2021 - 10.2022
- Coordinated communication with technicians and management to educate customers on recommended services, financing options, policies, and procedures.
- Promoted additional services based on individual customer needs, increasing overall revenue.
- Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions.
- Produce daily reports for sales, inventory, and account reporting for local and district management review.
Assistant/Driver
America's Car-Mart
08.2021 - 12.2021
- Responded to and directed incoming calls, emails, or faxes regarding customer accounts or office reports
- Collected and applied various payments to customer, charged-off, wholesale, and total loss accounts.
- Assisted with closing sales accounts by organizing and reviewing sales contracts for accuracy and required signatures for filing.
- Achieved safe driving records by consistently following traffic rules and regulations.
Office Manager
America's Car-Mart
01.2019 - 11.2020
- Managed front office operations and communications.
- Awarded for records management due to organized and punctual quarterly audits.
- Attended meetings for updates, reporting, and professional development.
- Trained new hires on office operations according to company and state guidelines.
- Professionally communicated both verbally and in writing.
Client Support Professional
Work At Home Solutions, LLC
05.2018 - 11.2018
- Responded to all client inquiries and asked appropriate questions to facilitate product or technical resolution .
- Interacted with team members across departments to research and resolve customer issues.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
Consumer Service Representative
Nissan Motor Acceptance Corporation
12.2013 - 11.2017
- Provided administrative support in a call-center environment regarding funded lease and retail contracts to maximize target goals for servicing metrics.
- Successfully documented 100 inbound and outbound calls for account records, quality, and training purposes.
- Submit internal system workflows for various title work options, contract discrepancies, and insurance claim requests.
- Assist customers with online and mobile application support.
Education
Master of Arts - Secondary Education-Business Marketing
University of North Alabama
Florence, AL 01.2026
Bachelor of Science - Business Management
Alabama Agriculture And Mechanical University
Normal, AL07.2004
Skills
- Communication
- Organizational
- Problem-Solving
- Technical Skills
Certification
Alabama Substitute License - 2023
Interim Education Certification-Eligible
References
References Available Upon Request
Timeline
Substitute Teacher
Kelly Educational Services
01.2024 - Current
Quality Inspector
Labor Source Staffing
11.2023 - 01.2024
Team Member
Mazda Toyota Manufacturing
10.2022 - 03.2023
Service Advisor
Meineke Car Care
12.2021 - 10.2022
Assistant/Driver
America's Car-Mart
08.2021 - 12.2021
Office Manager
America's Car-Mart
01.2019 - 11.2020
Client Support Professional
Work At Home Solutions, LLC
05.2018 - 11.2018
Consumer Service Representative
Nissan Motor Acceptance Corporation
12.2013 - 11.2017
Master of Arts - Secondary Education-Business Marketing
University of North Alabama
Bachelor of Science - Business Management
Alabama Agriculture And Mechanical University
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