Sonia Esquivel
North Las Vegas,NV
Summary
Dynamic and results-oriented professional with extensive experience in retail and healthcare, notably at Great Wolf Lodge and Orange County Global Medical Center. Excelled in patient care and retail sales, enhancing customer satisfaction and operational efficiency. Skilled in vital signs monitoring and exceptional verbal communication, adept at fostering positive relationships and achieving goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Associate
AREA15
07.2024 - Current
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Receptionist
Kondler & Associates CPAs
06.2023 - 05.2024
- Maintained confidentiality of information regarding clients and company.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Receptionist
H&R Block
01.2023 - 04.2023
- Maintained confidentiality of information regarding clients and company.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
Certified Nursing Assistant
Orange County Global Medical Center
04.2022 - 10.2022
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Retail Associate
Great Wolf Lodge
03.2020 - 04.2022
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained clean sales floor and straightened and faced merchandise.
Education
High School Diploma -
Bolsa
Garden Grove CA06.2020
Skills
- Vital signs monitoring
- Patient Care
- Basic Life Support
- Administrative Support
- Reception desk management
- Verbal and written communication
- Retail Sales
- Retail
Certification
- Basic Life Support - American Red Cross
May 2024
Timeline
Retail Associate
AREA15
07.2024 - Current
Receptionist
Kondler & Associates CPAs
06.2023 - 05.2024
Receptionist
H&R Block
01.2023 - 04.2023
Certified Nursing Assistant
Orange County Global Medical Center
04.2022 - 10.2022
Retail Associate
Great Wolf Lodge
03.2020 - 04.2022
High School Diploma -
Bolsa
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