Summary
Overview
Work History
Education
Skills
Timeline
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Soniah Owens

Richmond,VA

Summary

Friendly Head Cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted manager and leader with strong communication, interpersonal and planning abilities. Boosted customer loyalty and enhanced sales by keeping cashiers efficient and focused on customer needs. Skilled in training staff and solving diverse problems by applying excellent critical thinking and conflict resolution abilities to address any need. Prepared to use knowledge and experience to take on all business requirements.

Overview

2
2
years of professional experience

Work History

Cashier Team Lead/Crew Trainer

Susdewitt Enterprise
06.2021 - Current
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Received and processed customer payments.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Increased customer loyalty and retention.

Server/Hostess Trainer

IHOP Diner
04.2021 - 09.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Answered customers' questions, recommended items, and recorded order information.

Front of House Team Member/Floor Associate

Burlington Coat Factory Distribution Center
02.2022 - 08.2022
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to build rapport and loyalty.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Education

High School Diploma -

John Randolph Tucker High School
Richmond, VA
06.2021

Skills

  • Cash Register Systems
  • Inventory Audits
  • Merchandising Guidelines
  • POS Systems
  • Retail Merchandising
  • Transaction Management
  • Consultative Sales Approach
  • Tracking Metrics
  • Team Contribution
  • Providing Feedback
  • Guest Satisfaction
  • Billing and Payment Processing
  • Excellent Nonverbal Communication Skills
  • Professional Relationships

Timeline

Front of House Team Member/Floor Associate

Burlington Coat Factory Distribution Center
02.2022 - 08.2022

Cashier Team Lead/Crew Trainer

Susdewitt Enterprise
06.2021 - Current

Server/Hostess Trainer

IHOP Diner
04.2021 - 09.2022

High School Diploma -

John Randolph Tucker High School

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Soniah Owens