Sonia I Martinez
San Angelo
Summary
Dynamic professional with a proven track record enhancing patient satisfaction and optimizing office operations. Skilled in office management and customer relations . Demonstrating exceptional organizational and communication abilities, contributing to a streamlined, patient-focused environment.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Receptionist
Shannon Encompass Health
03.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
Dental Office Manager
Dr Jaeckle
02.2022 - 10.2024
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
- Managed financial aspects including budgeting, forecasting, expense tracking, and profit analysis for overall fiscal responsibility.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
Endodontic Assistant
Angelo Endodontic
10.2018 - 02.2022
- Reduced wait times for patients by efficiently preparing treatment rooms between appointments, ensuring timely turnover.
- Contributed to team goals by participating in regular staff meetings, offering suggestions for process improvements where needed.
- Streamlined appointment scheduling by effectively coordinating with front office staff to accommodate urgent cases when necessary.
- Enhanced patient comfort by providing thorough explanations of endodontic procedures and addressing concerns.
- Assisted in successful root canal treatments by proficiently utilizing dental instruments and equipment during procedures.
- Collaborated with other dental professionals to develop comprehensive treatment plans for patients requiring complex care.
- Ensured accurate record-keeping by diligently updating patient charts with relevant treatment information.
- Maintained a safe and sanitary environment by strictly adhering to infection control protocols during all aspects of patient care.
- Supported endodontists in diagnosing dental conditions using advanced diagnostic tools such as digital X-ray machines and intraoral cameras.
Front Office Manager
Dr. Montoya
04.2001 - 10.2018
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
Education
GED -
San Angelo Central
San Angelo, TXMedical Assistant - Medical
American Commercial College
San Angelo, TXSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Data inputting
- Office administration
- File management
- Administrative support
- Mail handling
- Multi-line telephone operation
- Office management
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
Languages
Spanish
Full Professional
Timeline
Receptionist
Shannon Encompass Health
03.2023 - Current
Dental Office Manager
Dr Jaeckle
02.2022 - 10.2024
Endodontic Assistant
Angelo Endodontic
10.2018 - 02.2022
Front Office Manager
Dr. Montoya
04.2001 - 10.2018
GED -
San Angelo Central
Medical Assistant - Medical
American Commercial College
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