Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sonia I. Velazquez

Davenport,FL

Summary

Dynamic Patient Care Coordinator with extensive experience at Eyes Specialist of Mid Florida, skilled in efficient appointment management and insurance eligibility verification. Known for a detail-oriented approach and a positive demeanor, I excel in enhancing patient satisfaction and maintaining HIPAA compliance, ensuring exceptional care delivery and trust in healthcare services.

Overview

19
19
years of professional experience

Work History

Patient Care Coordinator

Eyes Specialist of Mid Florida
04.2017 - Current
  • Assisted patients with scheduling appointments and managing medical records.
  • Coordinated communication between healthcare providers and patients to ensure clarity.
  • Supported patient intake processes by verifying insurance information and personal details.
  • Maintained organized files for patient documentation, improving access to information.
  • Facilitated follow-up calls to patients regarding treatment plans and appointment reminders.
  • Utilized electronic health record systems for accurate data entry and management.
  • Managed sensitive patient information with strict adherence to HIPAA and OSHA guidelines, maintaining confidentiality and privacy at all times.
  • Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
  • Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.

Front Desk Supervisor

Fromer Eye Centers
03.2007 - 01.2017
  • Coordinated patient appointments, ensuring optimal scheduling and minimal wait times.
  • Managed patient records using electronic health record systems to enhance accuracy and accessibility.
  • Communicated effectively with patients regarding treatment plans and follow-up care instructions.
  • Implemented feedback mechanisms from patients to identify areas for service improvement.
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Trained new staff on patient care coordination best practices, enhancing team effectiveness and patient support.
  • Improved patient care outcomes with meticulous follow-up on treatment plans and medications.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Verified patient insurance eligibility and entered patient information into system.
  • Greeted and assisted patients with check-in procedures.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.

Education

High School Diploma -

Julia Richman High School
New York, NY
09-1984

Skills

  • Fluent in English and Spanish
  • Accounts receivable management
  • HIPAA regulations knowledge
  • Efficient appointment management
  • Effective organizational skills
  • Detail-oriented approach
  • Insurance eligibility verification
  • Patient care management
  • Positive demeanor

Languages

English
Spanish

Timeline

Patient Care Coordinator

Eyes Specialist of Mid Florida
04.2017 - Current

Front Desk Supervisor

Fromer Eye Centers
03.2007 - 01.2017

High School Diploma -

Julia Richman High School

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Sonia I. Velazquez