Sonia L. Simpson
Paintsville,Kentucky
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
27
27
years of professional experience
Work History
Education
Caregiver, James/Mary Shell
05.2017 - 02.2023
- Responsibilities included, but were not limited to, personal care/bathing, feeding, aiding in any physical therapy prescribed, and administering/ keeping a record of medications
- I updated any medical records for, and after, hospital visitations and worked with health insurance to obtain necessary authorizations for required procedures
- Once in Hospice care, I completed the same duties, as well as using suction devices, monitoring urine output, and regulating required oxygen
- Mary passed in January 2021 and James, in February 2023.
Customer Service/Healthcare Specialist
Sitel Corporation
Nashville, TN
06.2016 - 05.2017
- As a healthcare specialist, I was trained to provide information to clients and sign them up for eligible benefits during open enrollment
- As a customer service representative, I assisted the customer with any issues they may have encountered and helped them with the resolution
- I also completed orders during the process
- Sitel is a company that provided a spectrum of campaigns for me to work from home
- I began with AON Healthcare for Blue Cross/Blue Shield(along with Medicare/Medicaid), and finished with Toys R Us
- The campaigns ended.
Medical Assistant
Sonia L. Simpson, Medical Weight Loss Clinic of Paintsville, Paintsville
, KY
01.2004 - 02.2012
- Interviewed patients to obtain medical information, weight/ height measurements, BMI measurements, and vital signs
- Documented patient information obtained from interviews
- Assessed patients, along with coaching them with weight loss goals and documenting their medical histories
- Evaluated patient care needs, prioritized treatment, and maintained patient flow
- Ran KASPER Reports to check for prescription drug misuse and neglect
- Entered data into Kentucky net system and worked with KY State employees to achieve proper setup and records
- Input data for DEA tickets into the federal filtering system using Excel.
Unit Secretary/Ward Clerk
Paul B. Hall Regional Medical Center
Paintsville, KY
02.2006 - 09.2007
- Assessed patients and documented medical histories
- Improved ED administration by compiling and analyzing data along with identifying areas for improvement
- Managed various general office duties such as answering multiple phone lines, completing insurance forms, and mailing monthly invoice statements to patients
- Demonstrated ability to lead and motivate outstanding healthcare teams
- Provided patient education.
Dental Assistant
Gregory Coleman D. M.D
Paintsville, KY
08.1996 - 06.2006
- Evaluated patient care needs, prioritized treatment, and maintained patient flow
- Completed patient x-rays, set up, and assisted the doctor with surgeries and non-invasive procedures
- Patient education
- Managed general office duties, answering phones, scheduling appointments, and obtaining insurance information
- Performed monthly inventory and maintained office and medical supply counts
- Followed infection control procedures
- Patient advocacy, explained treatment procedures, medication risks, and special dietary instruction due to surgical procedures.
Education
Contact Tracer Certification -
Johns Hopkins University
01.2023
Certified Personal Trainer -
ISSA
09.2022
Some College (No Degree) - Nutritionist
ISSA
2022
Certified Health Coach - Certified Health Coach
ISSA
02.2022
Certificate in Administrative Medical Specialist with medical billing and coding -
Shawnee State University
09.2015
Bachelor of Science - Multi-disciplinary studies, Psychology
Liberty University
08.2015
Certified Pharmacy Technician -
Columbia Southern University
01.2015
Nursing Assistant Certificate -
Mountain Manor Nursing Home
03.2003
Certified Emergency Medical Technician -
University of Kentucky
03.1996
Skills
- Relationship Building
- Learning Style Assessments
- Instructional Strategies
- Social Skills Development
- Student Counseling
- Lesson Planning
- Classroom Management
- Data Management
- Job Readiness Training
- Certified [Sport] Coach
- Admission, Review, and Dismissal Process
- Differentiated Instruction
- Community Resource Referrals
- MS Office Proficient
- Scheduling Proficiency
- Parent Communication
- Excellent Classroom Management
- Training in Food Handling Preparation
- Faculty Coordination
- Curriculum Adjustments
- Classroom Integration
- Special Education
- Small Group Instruction
- Skills Development
- Behavior Modifications
- Team Collaboration
- Competent in Smartboard Technology
- Parent Communications
- De-Escalation Techniques
- Crisis Prevention and Intervention
- Basic Clerical Knowledge
- Motivating Students
- Behavior Modification
- Individual Education Plans IEPs
- Group and Individual Instruction
- Verbal and Nonverbal Communication
- Student Support
- Conflict Resolution Techniques
- Behavior Intervention Plans
- Cognitive and Behavioral Development
- Mobility Assistance
- Social Integration
- Elementary Education
- Child Development
- Learning Style Assessment
- Progress Evaluations
- Student Records Management
- Multidisciplinary Collaboration
- Material Selection
Interests
Volunteer experience
American Red Cross
, Duty Officer/Disaster Action Team
September 2022-present
American Lung Association
Legislative Network Coordinator
Camp Developer/Director
Ky. Volunteer of the Year (1993)
Additional Information
- Program Development Award (1994) Hometown Hero (1994)
Timeline
Education
Caregiver, James/Mary Shell
05.2017 - 02.2023
Customer Service/Healthcare Specialist
Sitel Corporation
06.2016 - 05.2017
Unit Secretary/Ward Clerk
Paul B. Hall Regional Medical Center
02.2006 - 09.2007
Medical Assistant
Sonia L. Simpson, Medical Weight Loss Clinic of Paintsville, Paintsville
01.2004 - 02.2012
Dental Assistant
Gregory Coleman D. M.D
08.1996 - 06.2006
Contact Tracer Certification -
Johns Hopkins University
Certified Personal Trainer -
ISSA
Some College (No Degree) - Nutritionist
ISSA
Certified Health Coach - Certified Health Coach
ISSA
Certificate in Administrative Medical Specialist with medical billing and coding -
Shawnee State University
Bachelor of Science - Multi-disciplinary studies, Psychology
Liberty University
Certified Pharmacy Technician -
Columbia Southern University
Nursing Assistant Certificate -
Mountain Manor Nursing Home
Certified Emergency Medical Technician -
University of Kentucky
Similar Profiles
Autumn RogersAutumn Rogers
Customer Service Representative at Mary JamesCustomer Service Representative at Mary James
Madison MathisMadison Mathis
Event Caterer at Private Contracting/ Mary James ProductionsEvent Caterer at Private Contracting/ Mary James Productions
S. ARUN AROKIADOSSS. ARUN AROKIADOSS
Senior Team Lead (Maintenance Engineer) at SHELL TECHNICAL ASSET ORGANIZATION, DIVISION OF SHELL INDIA MARKETS PRIVATE LIMITEDSenior Team Lead (Maintenance Engineer) at SHELL TECHNICAL ASSET ORGANIZATION, DIVISION OF SHELL INDIA MARKETS PRIVATE LIMITED
Madelyn BurchettMadelyn Burchett
Babysitter at Victoria JarrellBabysitter at Victoria Jarrell
Luke JarrellLuke Jarrell
Laborer Foreman at Braxton RatliffLaborer Foreman at Braxton Ratliff