SONIA MELISSA ANTUNEZ
Miami,FL
Summary
Versatile Administration Officer skilled in managing diverse tasks and competing priorities on daily basis. Practiced at driving improvements to quality, productivity and service. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Administration Officer
Inversions Kiel Islas De La Bahia S.A. (FARINTER)
2008.04 - 2023.08
- Customer service management and Telemarketing.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Recorded contact information of customers and potential customers in internal database.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Completed daily and weekly sales reporting using assigned tools.
- Review, calculations and preparation of credit and debit notes.
- Preparation and presentation of quality indicators.
- Used advanced software to prepare documents, reports, and presentations.
- Created, prepared, and delivered reports to various departments.
Education
High School Diploma -
UNAH
TEGUCIGALPA, HONDURASSkills
- Database Management
- Document Control
- Documentation and Control
- Administrative Support
- Policy and Procedure Modification
- Report Generation
- Relationship Building
- Reporting Skills
- Presentation Design
- Customer Relations
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Administration Officer
Inversions Kiel Islas De La Bahia S.A. (FARINTER)
2008.04 - 2023.08
High School Diploma -
UNAH
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